Head of Global Logistics & Order Fulfillment

ILIA, Inc.; United States; Hybrid; USD 150,000 - 165,000; Full time

Benefits offered by this job

Health benefits

Flexible work model

401(k) with company match

Parental leave

Bonus opportunity

Product stipends

Paid time off

Remote work stipend

Office and health perks

Job summary

ILIA Beauty is seeking a Director of Logistics & Order Management based in the United States to lead end-to-end order fulfillment and global logistics partnerships. You will manage the full order-to-cash lifecycle across wholesale and eCommerce while driving inventory accuracy and best-in-class customer service.

The role reports to the COO and offers a flexible work model with remote options and involvement with 3PLs, ERP systems, and performance analytics to optimize cost and service levels.

Qualifications

• 10+ years in logistics or supply chain operations.
• Proven leadership in managing 3PLs, transportation networks, and order management systems.
• Strong knowledge of ERP, WMS, EDI, and eCommerce platforms (NetSuite preferred).
• Advanced analytical and reporting skills, including Excel and data visualization.
• Experience with contract negotiations, RFPs, and vendor management.
• Demonstrated ability to lead cross-functional teams and influence stakeholders.
• Strong problem-solving, organizational, and project management skills.

Responsibilities

• Oversee end-to-end order fulfillment, global logistics ops, and 3PL partnerships.
• Lead order-to-cash lifecycle across wholesale and eCommerce channels.
• Ensure system integration across ERP, WMS, EDI, and customer platforms.
• Monitor carrier performance, optimization, and cost efficiency.
• Direct reporting, forecasting, and analytics to improve service levels.
• Develop SOPs and drive continuous improvement across logistics.

Skills

Logistics leadership

3PL management

ERP/WMS/EDI

Data analysis

Contract negotiations

Cross-functional leadership

Process improvement

Project management

Tools

NetSuite

Excel

Tableau

Job description

ILIA Beauty is seeking a Director of Logistics & Order Management based in the United States to lead end-to-end order fulfillment and global logistics partnerships. You will manage the full order-to-cash lifecycle across wholesale and eCommerce while driving inventory accuracy and best-in-class customer service.

The role reports to the COO and offers a flexible work model with remote options and involvement with 3PLs, ERP systems, and performance analytics to optimize cost and service levels.