Head of Global Digital Workspace & AI Ops

Gap Inc.; West Hollywood (CA); On-site; USD 237,000 - 320,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

Volunteer hours

401(k) plan

Employee stock purchase plan

Medical insurance

Job summary

Gap Inc. seeks a Senior Director, Digital Workspace to own global strategy, operations, and evolution of technology experiences for all employees, field teams, and business partners.

This leader oversees End User Computing, Deskside Support, Tech Bar, Executive Support, GIS Merchandising Tech, and AI Tool Operations, translating strategy into scalable outcomes. You will lead a worldwide team, set multi-year roadmaps, define governance and service delivery, and partner with HR, Real Estate, and

Qualifications

• 12 or more years in IT Operations, End User Services, or Digital Workplace leadership.
• Experience scaling technology support operations across international geographies.
• Proven track record leading enterprise AI tool evaluation and governance.
• Strong executive presence with budget ownership and vendor negotiations.

Responsibilities

• Set direction for End User Computing, Deskside Support, and AI Tool Operations.
• Earn trust with executives while delivering results and clear communication.
• Leverage data to drive decisions and measure program outcomes.
• Lead AI-enabled transformation and scalable programs, not just pilots.
• Develop leaders, foster inclusive culture, manage global teams.
• Define multi-year roadmaps aligned to enterprise architecture standards.

Skills

IT Leadership

Executive presence

Data-driven decision-making

AI tool governance

Vendor management

Education

Bachelor's degree in Information Technology or related field

Tools

Intune

JAMF

SCCM

MS Office 365

Job description

Gap Inc. seeks a Senior Director, Digital Workspace to own global strategy, operations, and evolution of technology experiences for all employees, field teams, and business partners.

This leader oversees End User Computing, Deskside Support, Tech Bar, Executive Support, GIS Merchandising Tech, and AI Tool Operations, translating strategy into scalable outcomes. You will lead a worldwide team, set multi-year roadmaps, define governance and service delivery, and partner with HR, Real Estate, and