Head of Fulfillment Operations & Continuous Improvement

SCC Saddle Creek Corporation; Phoenix (AZ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

Medical reimbursement

Annual bonus

401(k) match

Vacation and holidays

Employee assistance program

Identity theft protection

Career development

Tuition reimbursement

Life insurance

Short-term disability

Job summary

Saddle Creek Logistics Services is seeking a senior operations leader to steer fulfillment activities at our Litchfield Park facility in Arizona. You will guide a multidisciplinary team, drive budgeted results, and partner with sales to deliver scalable solutions for customers.

This role emphasizes LEAN process improvements, cost control, and ongoing performance reporting to optimize service levels. The right candidate has a track record of improving throughput and stakeholder collaboration.

Qualifications

• Bachelor's Degree in Supply Chain Management, Business, Logistics, or related field.
• 3-5+ years of operations experience in an automated multi-channel order fulfillment environment.
• 10+ years in distribution/logistics industry.
• 3-5 years of successful WES/WCS use for production control and flow management.

Responsibilities

• Provides leadership and direction for fulfillment operations.
• Develops and manages through a budget process.
• Collaborates to evaluate, measure, and refine processes to improve service, quality, and efficiency.
• Improves customer satisfaction through strong relationships, service levels, and quality.
• Incorporates LEAN practices and methodologies within the facility.
• Mentors staff; provides timely monthly reporting and ensures proper billing.
• Supports sales in client solutions, pricing, facility tours, and presentations.
• Identifies new business opportunities and implements new solutions within existing customers.

Skills

Leadership

Budgeting

LEAN

Process improvement

Customer relationships

Data analysis

Microsoft Office

Presentation skills

Education

Bachelor's Degree

Tools

WMS

OMS

CRM

Parcel management

Job description

Saddle Creek Logistics Services is seeking a senior operations leader to steer fulfillment activities at our Litchfield Park facility in Arizona. You will guide a multidisciplinary team, drive budgeted results, and partner with sales to deliver scalable solutions for customers.

This role emphasizes LEAN process improvements, cost control, and ongoing performance reporting to optimize service levels. The right candidate has a track record of improving throughput and stakeholder collaboration.