Fulfillment Operations Director

SCC Saddle Creek Corporation; Phoenix (AZ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

Medical reimbursement

Annual bonus

401(k) match

Vacation and holidays

Employee assistance program

Identity theft protection

Career development

Tuition reimbursement

Life insurance

Short-term disability

Job summary

Saddle Creek Logistics Services is seeking a senior operations leader to steer fulfillment activities at our Litchfield Park facility in Arizona. You will guide a multidisciplinary team, drive budgeted results, and partner with sales to deliver scalable solutions for customers.

This role emphasizes LEAN process improvements, cost control, and ongoing performance reporting to optimize service levels. The right candidate has a track record of improving throughput and stakeholder collaboration.

Qualifications

• Bachelor's Degree in Supply Chain Management, Business, Logistics, or related field.
• 3-5+ years of operations experience in an automated multi-channel order fulfillment environment.
• 10+ years in distribution/logistics industry.
• 3-5 years of successful WES/WCS use for production control and flow management.

Responsibilities

• Provides leadership and direction for fulfillment operations.
• Develops and manages through a budget process.
• Collaborates to evaluate, measure, and refine processes to improve service, quality, and efficiency.
• Improves customer satisfaction through strong relationships, service levels, and quality.
• Incorporates LEAN practices and methodologies within the facility.
• Mentors staff; provides timely monthly reporting and ensures proper billing.
• Supports sales in client solutions, pricing, facility tours, and presentations.
• Identifies new business opportunities and implements new solutions within existing customers.

Skills

Leadership

Budgeting

LEAN

Process improvement

Customer relationships

Data analysis

Microsoft Office

Presentation skills

Education

Bachelor's Degree

Tools

WMS

OMS

CRM

Parcel management

Job description

Why Work for Saddle Creek?

Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today. Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek.

Department: Fulfillment Operations
Location: Litchfield Park, AZ

Position Description

Responsibilities

• Provides leadership and direction for fulfillment operations
• Develop and manages through a budget process
• Using a collaborative approach, continually evaluate, measure, and refine processes to improve service, quality, and efficiency
• Improve customer satisfaction through solid relationships, service levels, and quality
• Incorporate LEAN practices and methodologies within the facility
• Improve employee satisfaction through improved working conditions, continued proactive communication, and prompt reaction to concerns
• Provide strategic leadership and guidance to develop, coach, and mentor support staff
• Provides timely and accurate monthly reporting, ensures proper billing
• Work closely with sales in support of new customer solutions, pricing, facility tours, and customer presentations
• Identify new business opportunities and implement new solutions within the existing customer base
• Manage value-added services, including call center, reverse logistics and kitting and assembly
• Manage relationships with vendors and corporate functional teams to ensure business objectives are achieved within company policy
• Ensure company procedure, policies, and culture are executed and practiced effectively
• Ensures company compliance with all relevant regulatory requirements
• Maintain strong safety and facility cleanliness programs in compliance with all OSHA and company requirements
• Learn and maintain a strong understanding of systems including WMS, CRM, CMS, TMS, Billing Lead and support the implementation of new and upgraded systems, as required
• #LI-LB1

Qualifications Education/Experience

• Bachelor’s Degree required - preferably in Supply Chain Management, Business, Logistics, or related field
• 3-5+ years of operations experience in an automated multi-channel order fulfillment business environment required
• 10+ years of overall experience in the distribution/logistics industry required.
• 3-5 year of successful use of WES and WCS including building, structuring, and optimizing production control and flow management processes to drive facility throughput, lower cost to serve and improve machine, process, and associate productivity.
• 5+ years of management experience required

Knowledge, Skills, and Abilities

• Must have working knowledge and experience with Warehouse Management Systems (WMS), Order Management Systems (OMS), Customer Relationship Management (CRM), and parcel management systems.
• Ability to be comfortable with strategy and forecast with senior-level executives at client companies
• Ability to think critically and creatively to meet and exceed client demands Displays excellent team leadership
• Solid understanding of business financial management (budgets, profit, and loss, forecasting/planning)
• Must be proficient with Microsoft Office, including Word, Excel, and PowerPoint
• Strong analytical skills
• Ability to write reports, business correspondence, and procedure manuals
• Ability to perform complex business analysis and decision-making.
• Ability to think critically about existing processes and technology solutions
• Ability to effectively present information and respond to questions from groups of managers, clients, and the public
• Ability to read, analyze and interpret policies and contracts

Success Attributes

• Build and lead teams to measure and manage metrics to achieve operating targets
• Problem-solving, process improvement, analyzing information, and quick decision making
• Build and develop strong business relationships with the team, customers, and vendors
• Effectively influence and drive consensus stakeholders
• Creative leadership style that promotes our values, collaboration, teamwork, development, and innovation
• Ability to act and react swiftly to continuous change

Benefits

• Benefits package including medical, dental, vision, HSA, and medical reimbursement
• Annual bonus eligibility
• 401(k) match
• Vacation and holiday pay
• Employee assistance and identity theft protection
• Career development and opportunity for internal promotions
• Tuition reimbursement for further education
• Company paid life insurance and short term disability

Saddle Creek is an Equal Opportunity employer and an Affie…

Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e‑mail to [e-mail] and let us know your contact information and the nature of your request.

Since 1966, Saddle Creek has grown from a family‑owned warehouse in Lakeland, Florida, into one of the country’s largest family‑owned third‑party logistics providers. From day one, our associates have helped build Saddle Creek into the company it is today—serving customers, supporting one another and living our values of service, respect, accountability and integrity. Here, you can build your skills, do meaningful work, and be part of a team that values people.

Will you join us? Explore what it’s like to work at Saddle Creek by reading our Associates' Stories blog. You can also learn more about Saddle Creek careers, our culture and the opportunities available across our organization.

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