Director of Operations

Crowd Cow; Fort Worth (TX); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Equity - stock options

Benefits package

Job summary

Crowd Cow in Fort Worth, TX is seeking a Director of Operations to own post-order fulfillment strategy across our centers, transportation network, and customer care. You will lead the National Fulfillment Manager and Customer Care Manager, setting goals and directing automation and tools to move the numbers.

You’ll design scalable systems, drive 3PL partnerships, and ensure on-time delivery and cost efficiency while maintaining high customer satisfaction.

Qualifications

• 10+ years in fulfillment or logistics, incl. 5+ years leading managers.
• Proven track record hitting productivity and cost goals.
• Led automation or tech projects from business case to payback.
• Owned a carrier strategy and built transportation networks.
• Led customer experience and care teams.
• Ran programs/services for external clients and met SLAs.
• Owned and operated a P&L.

Responsibilities

• Set the productivity roadmap and targets for units per labor hour and cost per order.
• Lead automation, WMS/TMS and AI tool rollouts with CTO and prove the return.
• Design the transportation network and own carrier strategy, rates and routing.
• Lead through your managers and set goals for fulfillment center and customer care teams.
• Deliver for 3PL brands with SLAs and regular business reviews.
• Make launches repeatable by owning the playbook for new brands in 30 days or faster.

Skills

Leadership

Strategic planning

Automation/Tech projects

Carrier strategy

Customer experience

P&L ownership

Tools

WMS

TMS

AI tools

Job description

Director of Operations

Location: On site, Fort Worth, TX

Travel: Requires approximately 25% travel to other fulfillment center US locations

About You

You've led fulfillment operations at scale, and you know the biggest gains come from better systems, not more hours on the floor. You set the targets, chose the automation and tools that hit them, and developed managers who run the day to day. We want you to do that here.

About Fulfilled by Crowd Cow

Know your farmer. Know your food. Since 2015, Crowd Cow has sourced meat and seafood from independent farms and fisheries, shipped directly to consumers nationally. Fulfilled by Crowd Cow runs full-stack DTC services for perishable brands: procurement, inventory management and forecasting, fulfillment, marketplace and customer care. We operate a brand’s e-commerce business end to end, so its founders can scale the brand, and we get them in stock nationally in 30 days or faster. We rebuilt Crowd Cow entirely AI-native this year and are scaling the DTC services multi-fold over the next year. We are building and scaling like a startup, backed by over a decade and millions of orders of cold-chain expertise. And we are looking for a leader who can help execute this growth plan.

The Role

As Director of Operations, you'll set the strategy for everything that happens after an order is placed: our fulfillment centers, our transportation network, customer care, and the performance of every 3PL brand we fulfill. Our National Fulfillment Manager and Customer Care Manager report to you and run daily operations. Your job is to set the goals, pick the projects, and bring in the automation, technology and tools that move the numbers. You'll report directly to our COO and partner with our CEO and CTO on critical projects. You'll be measured on four things: productivity and cost out, on-time performance and transit speed, customer satisfaction, and successful launch of fulfillment service customers.

What You'll Do

You'll set the direction and build the systems that keep perishable orders cold, on time and on budget, while your managers run the day to day.

• Set the productivity roadmap. Set targets for units per labor hour and cost per order, then deliver the projects that hit them.
• Bring in best-in-class tech. Lead automation, WMS/TMS and AI tool rollouts with our CTO, and prove the return.
• Design the transportation network. Own carrier strategy, rates and routing to cut transit days and cost per package.
• Lead through your managers. Set goals for the Fulfillment Center and Customer Care Managers, and drive response time, close time and CSAT.
• Deliver for 3PL brands. Own SLAs, business reviews and escalations to keep accuracy high and brands retained.
• Make launches repeatable. Own the playbook that takes every new brand live in 30 days or faster.

You've Done This Before

• You have 10+ years in fulfillment or logistics, including 5+ leading managers.
• You set productivity and cost goals and hit them.
• You led automation or tech projects from business case to payback.
• You owned a carrier strategy and built optimal transportation networks.
• You led customer experience and care teams.
• You ran programs services external clients and have delivered against SLAs and launched new ones.
• You owned and operated a P&L.

Nice to Have:

Cold chain, perishables or e-commerce fulfillment. Lean or Six Sigma. Warehouse robotics or AI operations tools.

Who Thrives Here

You think in systems. You know your cost per order and on-time rate this week and why they moved, and you'd rather fix the process than add another shift. You coach your managers to run the floor so you can work on what comes next. You're curious about new technology, skeptical of hype, and you prove every project with numbers. You'd rather build the playbook than follow one, and you like the pace of a startup with the scale of a real operation behind it.

What You'll Get

• Compensation: $130 - $150,000 base salary, and up to 10% bonus based on achieving performance goals
• Equity - stock options
• The opportunity to join a fast-growing, mission-driven company and lead operations for our new line of business
• Benefits: medical, dental, vision, 401(k), a generous PTO package, and quarterly product spend.

Crowd Cow is an equal opportunity employer. All qualified applicants will receive consideration for employment. Candidates must be eligible to legally work in the United States. Visa sponsorship is not available for this role.