Head of Front Office & Guest Experience

Aspen Skiing Company; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

401(k) Savings Plan

Employee Ski Pass and Dependent Ski P…

Job summary

The Nell New York is seeking a Director of Front Office to lead guest services across front desk, concierge, bell, and valet, ensuring exceptional service and financial performance. You will oversee daily operations, staffing, budgeting, and adherence to brand standards.

The role requires a Bachelor's degree, 7 years of related experience with 3 in leadership, and strong supervisory, communication, and problem-solving skills.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 7 years of experience in a related position, including 3 years of people leadership.
• Experience in hotel front office operations and staff management.

Responsibilities

• Manage the front desk, concierge, bell, and valet operations to ensure guest satisfaction and financial performance.
• Recruit, train, and develop staff; manage performance reviews and support budget adherence.
• Oversee guest check-in/check-out procedures and ensure accurate billing and cash handling.

Education

Bachelor's degree or equivalent

Job description

The Nell New York is seeking a Director of Front Office to lead guest services across front desk, concierge, bell, and valet, ensuring exceptional service and financial performance. You will oversee daily operations, staffing, budgeting, and adherence to brand standards.

The role requires a Bachelor's degree, 7 years of related experience with 3 in leadership, and strong supervisory, communication, and problem-solving skills.