Head of Field Service & Customer Success

AMETEK Inc.; Pleasanton (CA); Remote; USD 115,000 - 140,000; Full time

Job summary

AMETEK, Inc. EDAX Products in the United States seeks a National Service Manager to lead the field service organization for EDAX products.

The role combines strategic leadership with hands-on operational oversight to deliver exceptional customer support and profitable growth. You will supervise field service engineers, manage budgets and performance metrics, partner with distributors, and drive safety, quality, and continuous improvement across service operations.

Qualifications

• Bachelor's degree in Engineering, Physics, Business Administration, or related technical discipline preferred.
• Minimum of 5 years of leadership experience within a field service, technical support, engineering, or customer service organization.
• Proven success leading technical service organizations and multidisciplinary teams.
• Experience managing budgets, financial performance, and operational metrics.
• Experience supporting scientific instrumentation or other high-technology products is highly desirable.

Responsibilities

• Lead and coordinate all field service activities to ensure customer satisfaction, operational efficiency, and service profitability.
• Direct and prioritize field service resources to optimize response times, resource utilization, and support coverage.
• Provide leadership, guidance, and escalation support for complex service situations and customer concerns.
• Oversee service scheduling, warranty, and parts management to reduce turnaround times.
• Drive continuous improvement initiatives and maintain accurate CRM data.

Skills

Leadership experience

Field service leadership

CRM proficiency

Budget management

Strategic planning

Education

Bachelor's degree in Engineering, Physics, Business Administration

Tools

CRM systems

Microsoft Office

Job description

AMETEK, Inc. EDAX Products in the United States seeks a National Service Manager to lead the field service organization for EDAX products.

The role combines strategic leadership with hands-on operational oversight to deliver exceptional customer support and profitable growth. You will supervise field service engineers, manage budgets and performance metrics, partner with distributors, and drive safety, quality, and continuous improvement across service operations.