Head of Enterprise Semantic Analytics & BI Platforms

Citizens Bank; United States; Hybrid; USD 216,000 - 282,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Retirement benefits

Maternity/Paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

PTO policy exceeds local laws

Job summary

Citizens Bank seeks a visionary Head of Enterprise Semantic Analytics & Data Consumption to build and lead a full enterprise semantic analytics capability. This leader will enable trusted metrics, self-service analytics, NLQ, and agentic AI while establishing governance, an AtScale-based operating model, and enduring internal ownership.

The role requires senior leadership across analytics, program delivery, and partner management, with a track record in scaling enterprise analytics in large,

Qualifications

• Senior leadership experience across enterprise analytics, BI, data platforms, semantic modeling, or data management.
• Proven success building enterprise capabilities, operating models, and cross-functional transformation programs.
• Strong knowledge of semantic and dimensional modeling, governed metrics, metadata, lineage, governance, and BI architecture.
• Ability to create controlled, auditable delivery processes and manage consulting, implementation, or technology partners.
• Strong executive communication, stakeholder management, negotiation, and influence skills.

Responsibilities

• Establish the enterprise semantic analytics operating model and lifecycle for requirements, metric definition, model design, validation, deployment, and management.
• Deliver scalable semantic assets providing trusted metrics across reporting, self-service, and AI use cases.
• Lead the enterprise NLQ and conversational analytics capability with certified semantic models.
• Drive adoption of governed semantic analytics across reporting, self-service, NLQ, and AI-enabled solutions.
• Lead vendor and partner relationships with clear delivery, governance, and accountability expectations.
• Provide strategic oversight for Power BI, Tableau, Alteryx, and WebFOCUS aligning modernization with semantic analytics.

Skills

Senior leadership experience across |?

Tools

AtScale

Power BI

Tableau

Alteryx

WebFOCUS

Job description

Role Summary

The Head of Enterprise Semantic Analytics & Data Consumption will establish and lead Citizens' enterprise semantic analytics capability, including its AtScale-based operating model, governance, delivery, and adoption. This highly visible leader will enable trusted metrics, self-service analytics, natural language query (NLQ), and Agentic AI solutions while building long-term internal ownership.

Key Responsibilities

Enterprise Semantic Analytics Strategy & Delivery

• Establish the enterprise semantic analytics operating model and repeatable lifecycle for requirements, metric definition, model design, validation, certification, deployment, and management.
• Deliver scalable, reusable semantic assets that provide trusted metrics across reporting, self-service, and AI-enabled use cases.
• Create an auditable workflow connecting requirements, definitions, design decisions, validation, approvals, and releases.
• Partner with business leaders to define governed metrics, prioritize delivery, and drive standardization, reuse, and automation.

Natural Language Query & AI-Enabled Analytics

• Lead the enterprise NLQ and conversational analytics capability, grounded in certified semantic models and metrics.
• Establish the architecture, security, controls, governance, and roadmap for safe expansion of conversational and agentic analytics.

Enterprise Transformation & Adoption

• Lead the organizational and process changes required to make governed semantic analytics a core enterprise capability.
• Drive adoption across reporting, self-service, NLQ, and AI-enabled solutions.

Partner & Program Leadership

• Lead vendor and external partner relationships, setting clear delivery, quality, governance, and accountability expectations.
• Use partner capabilities to accelerate delivery while building Citizens' internal expertise and ownership.

BI Platform Strategy & Modernization

• Provide strategic oversight for Power BI, Tableau, Alteryx, and WebFOCUS, aligning platform modernization with semantic analytics and business enablement.
• Support continued enterprise expansion of Power BI without serving as the day-to-day platform administrator.

Executive & People Leadership

• Lead the Semantic Layer Steering Committee and executive reporting on delivery, adoption, risks, value, and decisions.
• Communicate complex topics clearly, serve as the senior escalation point, and lead a small team plus matrixed resources.

Candidate Profile

The ideal candidate is a builder and change agent who combines technical credibility, executive presence, operating discipline, and a record of scaling enterprise analytics capabilities in complex organizations.

Required Qualifications

• Senior leadership experience across enterprise analytics, BI, data platforms, semantic modeling, or data management.
• Proven success building enterprise capabilities, operating models, and cross-functional transformation programs.
• Strong knowledge of semantic and dimensional modeling, governed metrics, metadata, lineage, governance, and BI architecture.
• Ability to create controlled, auditable delivery processes and manage consulting, implementation, or technology partners.
• Strong executive communication, stakeholder management, negotiation, and influence skills.

Preferred Qualifications

• Experience with AtScale or comparable semantic/metrics layers and enterprise Power BI architecture and governance.
• Experience with NLQ, conversational or agentic analytics, and AI-enabled BI.
• Financial services or other regulated-industry experience; consulting, transformation, or complex program leadership is beneficial.

Leadership Attributes

• Enterprise-minded builder with technical credibility and strong business judgment.
• Decisive change leader who balances speed, governance, controls, and sustainability.
• Executive communicator who can influence senior leaders, resolve objections, and align enterprise priorities.

Hours and Work Schedule

• Hours per Week: 40
• Work Schedule: Monday through Friday
• Hybrid schedule: 4 days in office, 1 days WFH is required for this role.

Pay

The salary range for this position is $216,000 - $282,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.