Head of Enterprise Semantic Analytics & Data Consumption

Citizens Bank; Johnston (RI); Hybrid; USD 216,000 - 282,000; Full time

Job summary

Citizens Bank seeks a leader to establish and drive its enterprise semantic analytics and data consumption capability. This executive will shape the AtScale-based operating model, governance, delivery, and adoption, enabling trusted metrics, self-service analytics, NLQ, and agentic AI solutions across the bank.

The role demands strong cross-functional leadership, vendor management, and a proven track record in scaling enterprise analytics within complex organizations.

Qualifications

• Senior leadership experience across enterprise analytics, BI, data platforms, semantic modeling, or data management.
• Proven success building enterprise capabilities, operating models, and cross-functional transformation programs.
• Strong knowledge of semantic and dimensional modeling, governed metrics, metadata, lineage, governance, and BI architecture.
• Ability to create controlled, auditable delivery processes and manage consulting, implementation, or technology partners.
• Strong executive communication, stakeholder management, negotiation, and influence skills.

Responsibilities

• Establish the enterprise semantic analytics operating model and lifecycle for requirements, metric definition, model design, validation, certification, deployment, and management.
• Lead the enterprise NLQ and conversational analytics capability, grounded in certified semantic models and metrics.
• Lead organizational and process changes to make governed semantic analytics a core enterprise capability and drive adoption.
• Lead vendor and external partner relationships, setting delivery, quality, governance, and accountability expectations.
• Provide strategic oversight for Power BI, Tableau, Alteryx, and WebFOCUS, aligning modernization with semantic analytics.
• Lead the Semantic Layer Steering Committee and executive reporting on delivery, risks, value, and decisions.

Skills

Senior leadership

Enterprise analytics

Semantic modeling

BI architecture

Stakeholder management

Operating models

Tools

AtScale

Power BI

Tableau

Job description

Description

Role Summary

Role Summary

The Head of Enterprise Semantic Analytics & Data Consumption will establish and lead Citizens' enterprise semantic analytics capability, including its AtScale-based operating model, governance, delivery, and adoption. This highly visible leader will enable trusted metrics, self-service analytics, natural language query (NLQ), and Agentic AI solutions while building long-term internal ownership.

Key Responsibilities

Enterprise Semantic Analytics Strategy & Delivery

• Establish the enterprise semantic analytics operating model and repeatable lifecycle for requirements, metric definition, model design, validation, certification, deployment, and management.

Natural Language Query & AI-Enabled Analytics

• Lead the enterprise NLQ and conversational analytics capability, grounded in certified semantic models and metrics.
• Establish the architecture, security, controls, governance, and roadmap for safe expansion of conversational and agentic analytics.

Enterprise Transformation & Adoption

• Lead the organizational and process changes required to make governed semantic analytics a core enterprise capability.
• Drive adoption across reporting, self-service, NLQ, and AI-enabled solutions.

Partner & Program Leadership

• Lead vendor and external partner relationships, setting clear delivery, quality, governance, and accountability expectations.
• Use partner capabilities to accelerate delivery while building Citizens' internal expertise and ownership.

BI Platform Strategy & Modernization

• Provide strategic oversight for Power BI, Tableau, Alteryx, and WebFOCUS, aligning platform modernization with semantic analytics and business enablement.
• Support continued enterprise expansion of Power BI without serving as the day-to-day platform administrator.

Executive & People Leadership

• Lead the Semantic Layer Steering Committee and executive reporting on delivery, adoption, risks, value, and decisions.
• Communicate complex topics clearly, serve as the senior escalation point, and lead a small team plus matrixed resources.

Candidate Profile

The ideal candidate is a builder and change agent who combines technical credibility, executive presence, operating discipline, and a record of scaling enterprise analytics capabilities in complex organizations.

Required Qualifications

• Senior leadership experience across enterprise analytics, BI, data platforms, semantic modeling, or data management.
• Proven success building enterprise capabilities, operating models, and cross-functional transformation programs.
• Strong knowledge of semantic and dimensional modeling, governed metrics, metadata, lineage, governance, and BI architecture.
• Ability to create controlled, auditable delivery processes and manage consulting, implementation, or technology partners.
• Strong executive communication, stakeholder management, negotiation, and influence skills.

Preferred Qualifications

• Experience with AtScale or comparable semantic/metrics layers and enterprise Power BI architecture and governance.
• Experience with NLQ, conversational or agentic analytics, and AI-enabled BI.
• Financial services or other regulated-industry experience; consulting, transformation, or complex program leadership is beneficial.

Leadership Attributes

• Enterprise-minded builder with technical credibility and strong business judgment.
• Decisive change leader who balances speed, governance, controls, and sustainability.
• Executive communicator who can influence senior leaders, resolve objections, and align enterprise priorities.

Hours and Work Schedule

• Hours per Week: 40
• Work Schedule: Monday through Friday
• Hybrid schedule: 4 days in office, 1 days WFH is required for this role.

Pay

The salary range for this position is $216,000 - $282,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

Transparency

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.