Head of Enterprise Observability & Predictive Operations

Jobtailor; Town of Bethlehem (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

Jobtailor in New York seeks a senior leader to define and drive enterprise observability, monitoring standards, and proactive operational analytics across hybrid infrastructure. You will own the platform strategy, oversee modernization efforts, and lead cross-functional teams to improve reliability and resilience.

The role requires a track record of building high-performing observability teams, strong stakeholder management, and the ability to translate complex telemetry into actionable insights

Qualifications

• 10+ years of experience in infrastructure operations, platform engineering, observability, reliability engineering, or related technology disciplines.
• 5+ years of experience leading enterprise-scale engineering or operational teams.
• Deep expertise in observability platforms, monitoring technologies, telemetry pipelines, logging, metrics, distributed tracing, and operational analytics.
• Demonstrated experience implementing enterprise monitoring strategies and improving operational reliability at scale.
• Strong understanding of cloud platforms, hybrid infrastructure, automation, DevOps practices, and modern operational architectures.
• Experience leading organizational transformation and driving adoption of new operational capabilities.
• Excellent leadership, communication, stakeholder management, and strategic planning skills.
• Must be legally authorized to work in the United States without current or future employer sponsorship.

Responsibilities

• Define and execute the enterprise observability vision, strategy, operating model, and multi-year roadmap.
• Establish standards and governance for monitoring, logging, metrics, tracing, telemetry, alerting, and service observability.
• Lead the evolution from reactive monitoring toward proactive, predictive, and automated operations.
• Own the strategy, architecture, lifecycle, and operation of enterprise monitoring and observability platforms.
• Lead platform modernization, tool rationalization, capability expansion, and service offering improvements.
• Manage vendor relationships, contracts, platform investments, and cost optimization.
• Establish monitoring and instrumentation standards across infrastructure, cloud, middleware, applications, databases, and digital services.
• Lead operational analytics, event intelligence, anomaly detection, predictive insights, and AIOps capabilities.
• Develop dashboards, scorecards, and reporting for technology leadership.
• Improve detection, response, recovery, root cause analysis, service reliability, and operational resilience.
• Build, lead, and develop a high-performing observability and operational intelligence team.
• Establish partnerships across technology, cybersecurity, architecture, engineering, operations, resiliency, and service management.

Skills

Observability expertise

Operational analytics

Leadership

Strategic planning

Stakeholder management

Communication

Tools

Monitoring technologies

Telemetry pipelines

Logging

Metrics

Distributed tracing

AIOps

Predictive insights

Event intelligence

Root cause analysis

Service reliability

Job description

Jobtailor in New York seeks a senior leader to define and drive enterprise observability, monitoring standards, and proactive operational analytics across hybrid infrastructure. You will own the platform strategy, oversee modernization efforts, and lead cross-functional teams to improve reliability and resilience.

The role requires a track record of building high-performing observability teams, strong stakeholder management, and the ability to translate complex telemetry into actionable insights