Head of Enterprise Observability & Platform Strategy

Soni; New York (NY); On-site; USD 110,000 - 180,000; Full time

Job summary

Soni seeks a Head of Enterprise Monitoring & Observability to build and lead its enterprise observability practice. This leader will define and execute the observability vision, operating model, and multi-year platform roadmap while driving modernization, automation, and operational intelligence.

The ideal candidate combines strong technology expertise with proven people leadership and has experience transforming observability capabilities within a large, complex enterprise environment.

Qualifications

• 10+ years of experience in infrastructure operations, platform engineering, observability, reliability engineering, SRE, or related technology disciplines.
• 5+ years of experience leading enterprise-scale technology, engineering platform, or operations teams.
• Demonstrated experience building or significantly maturing an enterprise observability practice within a large-scale organization.
• Strong experience defining and executing multi-year technology/platform roadmaps.
• Demonstrated platform or product ownership experience, including strategy, lifecycle management, modernization, and adoption.
• Deep expertise in monitoring, observability, telemetry, logging, metrics, distributed tracing, alerting, and operational analytics.
• Hands-on experience with OpenTelemetry and modern telemetry architectures.
• Experience modernizing technology stacks, rationalizing tools, and implementing automation and self-service capabilities.

Responsibilities

• Define and execute the enterprise observability strategy, operating model, and multi-year roadmap.
• Build and mature an enterprise-wide observability practice across infrastructure, cloud, applications, and technology services.
• Own observability platforms, including modernization, tool rationalization, lifecycle management, and service improvements.
• Establish enterprise standards for monitoring, logging, metrics, tracing, telemetry, alerting, and service health
• Manage strategic technology partners, suppliers, contracts, platform investments, and cost optimization.
• Ensure observability platforms and services are scalable, resilient, secure, and continuously improving.
• Lead the development and implementation of operational intelligence and AIOps capabilities.

Skills

Observability leadership

Platform roadmaps

Telemetry expertise

OpenTelemetry

SRE / reliability

Automation

AIOps

Stakeholder management

Team leadership

Cloud & infrastructure

Tools

OpenTelemetry

Telemetry architectures

Job description

Soni seeks a Head of Enterprise Monitoring & Observability to build and lead its enterprise observability practice. This leader will define and execute the observability vision, operating model, and multi-year platform roadmap while driving modernization, automation, and operational intelligence.

The ideal candidate combines strong technology expertise with proven people leadership and has experience transforming observability capabilities within a large, complex enterprise environment.