Head of Enterprise CS & Deployment Strategy

Success Matcher Recruitment; New York (NY); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Healthcare benefits

Flexible PTO

Relocation support

Weekly team lunches

Quarterly retreats

Job summary

Success Matcher Recruitment is partnered with a market-leading healthcare tech client in New York. The role leads 5-7 strategic enterprise accounts from executive leadership, managing a team of deployment strategists and engineers, and building the enterprise Customer Success function from the ground up.

The position requires 4-5+ years in enterprise CS or deployments within health tech or B2B SaaS, with a hands-on, player-coach approach and on-site work five days a week in New York.

Qualifications

• 4-5+ years of enterprise customer success or deployments experience within health tech or technical B2B SaaS in a Series A-D startup.
• Direct ownership of strategic enterprise relationships end-to-end.
• Post-sales management for technical products requiring complex integrations (EHR/EMR, ERP, or SaaS).

Responsibilities

• Strategic account ownership and build direct C-suite relationships.
• Lead, mentor, and coach a growing deployment team.
• Refine deployment playbooks, accelerate go-live timelines, protect Net Revenue Retention, reduce churn.
• Support technical integrations with engineering to resolve friction points.

Skills

Strategic account ownership

Direct account ownership

Technical product experience

Player-coach mindset

New York on-site

Job description

Success Matcher Recruitment is partnered with a market-leading healthcare tech client in New York. The role leads 5-7 strategic enterprise accounts from executive leadership, managing a team of deployment strategists and engineers, and building the enterprise Customer Success function from the ground up.

The position requires 4-5+ years in enterprise CS or deployments within health tech or B2B SaaS, with a hands-on, player-coach approach and on-site work five days a week in New York.