Head of End-User Engineering & Support

Roadrunner Transportation Systems Inc; Downers Grove (IL); Hybrid; USD 124,000 - 166,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Growth opportunities

Job summary

Roadrunner Transportation Systems Inc. seeks a senior leader to head End User Engineering & Support in Downers Grove, IL. You will lead a technical team, define standards, and scale endpoint environments across distributed locations.

The role emphasizes proactive problem solving, automation, and executive support capabilities to ensure secure, reliable technology for employees. You will own onboarding/offboarding, asset lifecycle, and the end-user experience, aligning service levels with

Qualifications

• 7+ years of progressive experience in End User Computing, End User Engineering, IT Support, Desktop Engineering, or related technology function.
• 3+ years of experience leading or managing technical teams.
• Demonstrated expertise supporting enterprise endpoint environments and geographically distributed users.

Responsibilities

• Lead end-user technology operations, coaching the End User Engineering and Support team with measurable service standards.
• Engineer scalable endpoint environment with standardized builds, deployment methods, and policy enforcement.
• Strengthen Microsoft 365 and identity services, automate repetitive tasks, and maintain clear operating standards.
• Transform the end-user support experience from first contact to resolution with strong escalation procedures.
• Own employee lifecycle and asset management, including onboarding, offboarding, and asset lifecycle records.
• Drive automation and operational improvements, implementing durable processes and AI-assisted capabilities.
• Manage end-user technology vendors, assessments, renewals, and cost optimization while balancing risk and value.

Skills

End User Computing

End User Engineering

IT Support

Desktop Engineering

Microsoft 365

Endpoint management

ITSM

Tools

Microsoft Intune

Entra ID

Windows Autopilot

Azure Virtual Desktop

Microsoft 365

ServiceNow

End-user security tooling

Job description

Roadrunner Transportation Systems Inc. seeks a senior leader to head End User Engineering & Support in Downers Grove, IL. You will lead a technical team, define standards, and scale endpoint environments across distributed locations.

The role emphasizes proactive problem solving, automation, and executive support capabilities to ensure secure, reliable technology for employees. You will own onboarding/offboarding, asset lifecycle, and the end-user experience, aligning service levels with