Head of E2E Quality & UAT Automation (Hybrid)

Citi; New York (NY); Hybrid; USD 64,000 - 106,000; Full time

Job summary

Citi seeks an IT Quality Group Manager to lead end-to-end quality engineering across critical platforms. You will drive strategy, governance, and automation to ensure rapid, compliant production rollouts while guiding cross-functional teams across multiple regions.

The role requires deep domain experience in financial services, talent development, and budget stewardship, with a focus on modernizing testing practices and delivering measurable quality improvements.

Qualifications

• 15+ years of progressive experience in Software Quality Engineering or Testing.
• 10+ years in senior leadership/people management roles.
• Global delivery experience leading multi-regional teams.
• Deep domain knowledge in Banking/Financial Services and regulatory testing.

Responsibilities

• Modernize E2E/UAT testing into an automated, shift-left, AI-augmented model.
• Define enterprise testing strategies, standards, and automation frameworks.
• Model Total Cost of Quality (CoQ) and ROI for test automation initiatives.
• Lead cross-franchise testing programs and governance across time zones.
• Collaborate with product managers, analysts, and stakeholders to align acceptance criteria.
• Drive RCA, observability, and release-ready quality for production deployments.

Skills

Quality engineering

Leadership

Test automation

Risk management

Education

Bachelor’s or Master’s in CS/SE

Tools

Playwright

Selenium

Cypress

Appium

RestAssured

Postman

Jira

Confluence

Job description

Citi seeks an IT Quality Group Manager to lead end-to-end quality engineering across critical platforms. You will drive strategy, governance, and automation to ensure rapid, compliant production rollouts while guiding cross-functional teams across multiple regions.

The role requires deep domain experience in financial services, talent development, and budget stewardship, with a focus on modernizing testing practices and delivering measurable quality improvements.