IT Quality Group Manager

Citi; New York (NY); Hybrid; USD 64,000 - 106,000; Full time

Job summary

Citi seeks an IT Quality Group Manager to lead end-to-end quality engineering across critical platforms. You will drive strategy, governance, and automation to ensure rapid, compliant production rollouts while guiding cross-functional teams across multiple regions.

The role requires deep domain experience in financial services, talent development, and budget stewardship, with a focus on modernizing testing practices and delivering measurable quality improvements.

Qualifications

• 15+ years of progressive experience in Software Quality Engineering or Testing.
• 10+ years in senior leadership/people management roles.
• Global delivery experience leading multi-regional teams.
• Deep domain knowledge in Banking/Financial Services and regulatory testing.

Responsibilities

• Modernize E2E/UAT testing into an automated, shift-left, AI-augmented model.
• Define enterprise testing strategies, standards, and automation frameworks.
• Model Total Cost of Quality (CoQ) and ROI for test automation initiatives.
• Lead cross-franchise testing programs and governance across time zones.
• Collaborate with product managers, analysts, and stakeholders to align acceptance criteria.
• Drive RCA, observability, and release-ready quality for production deployments.

Skills

Quality engineering

Leadership

Test automation

Risk management

Education

Bachelor’s or Master’s in CS/SE

Tools

Playwright

Selenium

Cypress

Appium

RestAssured

Postman

Jira

Confluence

Job description

IT Quality Group Manager

Job Req Id:

261005091

Location(s):

Ciudad De Mexico, Ciudad De Mexico, Mexico

Job Type:

Hybrid

Posted:

Oct. 27, 2026

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Job Overview

The IT Quality Group Manager – E2E / UAT Tech Testing Lead is a strategic and hands-on technology leadership role accountable for driving end-to-end (E2E) quality engineering strategy, User Acceptance Testing (UAT) governance, and flawless production rollouts across critical multi-franchise platforms. This leader will serve as the chief architect of the Mexico Quality Engineering (QE) modernization journey—transitioning from legacy, high-touch, manual-heavy testing approaches toward a continuous, shift-left, automation-first, and AI-augmented testing operating model. The role combines strategic vision, technical depth, operational excellence, and comprehensive people and budgetary management. The successful candidate will lead cross-functional, multi-regional test engineering teams, partnering closely with Application Development, Architecture, Product Management, Business Operations, and Risk & Control organizations to enhance speed-to-market, defect containment, regulatory compliance, and cost efficiency.

Responsibilities

Strategic Quality Engineering & Transformation

• Operating Model Modernization: Spearhead the transformation of E2E and UAT functions from reactive, manual testing into an automated, shift-left, and continuous quality ecosystem powered by modern test harnesses and AI-augmented testing capabilities.
• Testing Architecture & Standards: Define enterprise testing strategies, test design standards, and automation frameworks across complex multi-tier distributed architectures, microservices, and legacy core banking platforms.
• ROI & Value Realization: Model and track the Total Cost of Quality (CoQ), establishing quantifiable Return on Investment (ROI) metrics for test automation, cycle-time reduction, and defect prevention initiatives.

2. E2E & UAT Execution & Release Governance

• Cross-Franchise Testing Leadership: Oversee comprehensive test planning, environment orchestration, data readiness, and test execution for large-scale, cross-franchise programs, regulatory initiatives, and client-facing digital releases.
• Shift-Left Collaboration: Partner closely with Technology Product Managers, Business Analysts, and Business Stakeholders to align functional acceptance criteria early in the lifecycle and establish robust UAT sign-off gates.
• Non-Functional & Integration Alignment: Integrate functional E2E tests with performance, resilience, security, and synthetic monitoring validations prior to production deployment.

3. Technical Mastery & Automation Enablement

• Framework & Tooling Leadership: Engage credibly at the architectural and code level on test frameworks (UI, API, Data, Mobile), CI/CD integration, service virtualization, and Test Data Management (TDM) tools.
• Risk-Based Automation Prioritization: Apply risk-based, data-driven prioritization models to identify high-value test automation candidates across complex integration flows.
• Defect Prevention & Observability: Drive systemic root-cause analysis (RCA) and leverage structured logs, telemetry, and observability dashboards to catch defects early and prevent recurrence.

4. Organization, People Leadership & Budget Management

• Talent Acquisition & Development: Recruit, build, inspire, and retain high-performing, diverse global quality engineering teams across multiple delivery hubs.
• Full Managerial Accountability: Lead performance management, compensation planning, talent reviews, coaching, career progression, and succession planning.
• Capacity & Budget Oversight: Manage team capacity, resource allocation across projects, vendor partner engagements, infrastructure budgets, and budget-to-actuals change control.

5. Metrics, Reporting & Executive Stakeholder Engagement

• Quality Telemetry: Own and deliver executive-level quality dashboards and KPIs (e.g., automation coverage %, in-sprint automation index, defect containment ratio, mean time to detect/resolve, and release cycle duration).
• Executive Communication: Translate complex quality and release risks into actionable business insights for senior technology executives, franchise business leaders, and governance boards.

6. Risk, Compliance & Control Governance

• Risk Mitigation: Proactively identify and mitigate operational, architectural, and delivery risks, demonstrating unwavering commitment to protecting the firm’s reputation, client data, and assets.
• Regulatory & Audit Readiness: Ensure all testing artifacts, approvals, sign-offs, and audit trails strictly comply with internal technology standards, information security policies, and regulatory mandates.

Qualifications

Experience & Domain Expertise

• Overall Experience: 15+ years of progressive experience in Software Quality Engineering, Software Engineering, or Testing, with at least 10+ years in senior leadership/people management roles over globally distributed teams.
• Industry Background: Deep domain knowledge in Banking, Capital Markets, Wealth Management and other Financial Services, with proven exposure to core banking workflows, payment systems, trading platforms and regulatory reporting.
• Global Delivery Scope: Proven track record leading multi-regional E2E/UAT testing organizations and managing matrixed stakeholder relationships across time zones and business lines.

Leadership & Management Capabilities

• Change Leadership: Demonstrated track record as a transformation catalyst who has successfully modernized legacy testing teams, overcame organizational inertia, and built consensus for engineering investments.
• Talent Stewardship: Proven experience in building high-performing engineering cultures, upskilling functional testers to SDETs/QE engineers, and establishing clear accountability structures.
• Financial & Vendor Acumen: Extensive experience with resource modeling, Capex/Opex budget management, and managing strategic vendor/system integrator relationships.

Technical & Tooling Proficiency

• Automation Frameworks: Strong technical depth in modern test automation frameworks and tools such as Playwright, Selenium, Cypress, Appium, RestAssured, Postman.
• CI/CD & DevOps Integration: Hands-on experience integrating automated testing gates into enterprise CI/CD pipelines (GitHub Actions, Jenkins, GitLab CI, DevOps, AWS CodePipeline).
• Test Management & Agile Tooling: Advanced expertise in Jira, Zephyr, Confluence.
• Data & Cloud Technologies: Experience with Test Data Management (TDM) tools, synthetic data generation, cloud infrastructure (AWS, or Azure), and modern database platforms (RDBMS, NoSQL, Kafka/event-driven architectures).
• Performance & Observability (Preferred): Familiarity with performance testing platforms (e.g., JMeter, NeoLoad, Performance Center) and observability/logging platforms (e.g., Splunk, AppDynamics, Dynatrace, Prometheus/Grafana).

Education & Certifications

• Education: Bachelor’s or Master’s degree in Computer Science, Software Engineering, Information Technology, or a related technical discipline.
• Certifications (Desirable): ISTQB Advanced/Expert Level, Certified Agile Leader / Scrum Master, AWS/Azure Cloud Certifications, or DevOps/QE leadership accreditations.

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SVP

Job Family Group

Technology

Job Family

Quality

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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