Head of Digital Workspace Support

University of Miami; Coral Gables (FL); Hybrid; USD 90,000 - 120,000; Full time

Job summary

The University of Miami is seeking a Manager of Digital Workspace Support in Coral Gables, FL. The role oversees Tier 2 support for Microsoft 365, Google Workspace, Zoom and related tools, guiding incident response and ongoing service improvements.

Responsibilities include staff training, performance reviews, policy development, and coordination with campus stakeholders to align digital workspace services with security and strategic goals.

Qualifications

• Experience supporting digital workspace systems.
• Bachelor's degree in a relevant field.
• Minimum 5 years of relevant experience.
• Ability to direct, manage, and evaluate department operations.
• Strong leadership and staff development skills.
• Excellent communication with executives and stakeholders.

Responsibilities

• Oversees Tier 2 support for enterprise digital workspace tools.
• Manage incident response and service restoration.
• Coordinate access provisioning and policy adherence.
• Lead staff training, performance reviews, and mentoring.
• Collaborate with IT leadership and campus stakeholders.
• Monitor service performance and drive process improvements.

Skills

Digital workspace

Staff supervision

Leadership

Project planning

Policy development

Training & mentoring

Incident management

Vendor coordination

Communication with execs

Security compliance

Education

Bachelor's degree

Job description

The University of Miami is seeking a Manager of Digital Workspace Support in Coral Gables, FL. The role oversees Tier 2 support for Microsoft 365, Google Workspace, Zoom and related tools, guiding incident response and ongoing service improvements.

Responsibilities include staff training, performance reviews, policy development, and coordination with campus stakeholders to align digital workspace services with security and strategic goals.