Head of Digital Product & Fan Experience

Miami Dolphins and Hard Rock Stadium; Miami Gardens (FL); Presencial; USD 120.000 - 190.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision insurance

Life insurance

Long term disability insurance

Ticket benefits for events

Employee gym and lunch program

401k, PTO, holidays

Descripción de la vacante

Miami Dolphins and Hard Rock Stadium seeks a Director of Digital Product to lead development and optimization of digital experiences across web and app platforms for all lines of business, including the Miami Dolphins, Miami Open, and major events. You will drive fan engagement, conversion, and revenue growth by delivering high-performing journeys.

Reporting to the VP, Ecommerce & Digital Product, you will partner with Engineering, Marketing, Sales and external vendors to launch features on

Formación

• Bachelor’s degree in digital marketing, computer science, business, or a related field; Master’s preferred.

Responsabilidades

• Lead the product lifecycle and digital product roadmap to deliver revenue-impacting enhancements.
• Partner with Engineering on integrations (CRM, ESP, ticketing, payment platforms) and ensure test readiness before launch.
• Coordinate with external vendors to improve site/app performance without disrupting fan experience.
• Oversee end-to-end QA for new releases to confirm functionality and speed.
• Translate business requirements into clear product needs for Engineering and vendors.
• Define and track KPIs including conversion, bounce, cart-to-purchase, and timely delivery.

Conocimientos

Product ownership

UX/UI design

A/B testing

Data analytics

Cross-functional leadership

Web development basics

Accessibility standards

Educación

Bachelor's degree in digital marketing / CS / related

Master’s preferred

Herramientas

CRM systems

Adobe Analytics

SQL basics

Descripción del empleo

Miami Dolphins and Hard Rock Stadium seeks a Director of Digital Product to lead development and optimization of digital experiences across web and app platforms for all lines of business, including the Miami Dolphins, Miami Open, and major events. You will drive fan engagement, conversion, and revenue growth by delivering high-performing journeys.

Reporting to the VP, Ecommerce & Digital Product, you will partner with Engineering, Marketing, Sales and external vendors to launch features on