Director of Digital Product & Fan Experience

Miami Dolphins and Hard Rock Stadium; Miami Gardens (FL); Sur place; USD 190 000 - 230 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

Event tickets (Dolphins/Formula 1/Mia

Gym membership

Lunch program

401k

Paid time off

Company holidays

Résumé du poste

The Director of Digital Product at Miami Dolphins and Hard Rock Stadium will lead the execution and optimization of digital experiences across web and app platforms for all lines of business, including the Dolphins, Miami Open, Formula 1 Hard Rock Miami Grand Prix, and the stadium.

Reporting to the VP, Ecommerce & Digital Product, you will collaborate with Engineering, Marketing, Sales and external vendors to deliver enhancements on time, improve fan experience, and drive revenue.

Qualifications

• 7+ years of experience in digital solutions, eCommerce, or product management with a proven record of delivering successful digital projects.
• 3+ years of experience as a digital product owner.
• 2+ years of experience leading a team within digital product, UX/UI, or eCommerce.
• Strong expertise in web development principles, UX/UI, CRO, and SaaS platforms.
• Hands-on experience with QA, usability standards, and accessibility best practices.
• Proven ability to collaborate cross-functionally in a matrixed organization; strong communication skills.

Responsabilités

• Lead UX/UI improvements across websites and apps to increase conversion and fan engagement.
• Lead the product lifecycle and manage the digital product roadmap; ensure on-time delivery of revenue-impacting enhancements.
• Partner with Engineering on system integrations (CRM, ESP, ticketing, payment platforms) and ensure clear requirements.
• Coordinate with external vendors to upgrade site/app performance without disrupting fan experience.
• Oversee end-to-end QA for new releases to confirm functionality and speed.
• Define, track and present KPIs; provide post-campaign insights to inform future decisions.

Connaissances

UX/UI

CRO

Digital product ownership

Stakeholder management

Cross-functional collaboration

Data-driven decision making

Project management

Formation

Bachelor's degree in digital marketing, computer science, or business

Master's degree preferred

Outils

CRM systems

ESP

Ticketing platforms

Payment platforms

Description du poste

The Director of Digital Product at Miami Dolphins and Hard Rock Stadium will lead the execution and optimization of digital experiences across web and app platforms for all lines of business, including the Dolphins, Miami Open, Formula 1 Hard Rock Miami Grand Prix, and the stadium.

Reporting to the VP, Ecommerce & Digital Product, you will collaborate with Engineering, Marketing, Sales and external vendors to deliver enhancements on time, improve fan experience, and drive revenue.