Head of Digital Platforms & UX Strategy

American College of Obstetricians and Gynecologists (ACOG); Washington (District of Columbia); Hybrid; USD 120,000 - 135,000; Full time

Benefits offered by this job

Paid Parental Leave

Flexible work schedule

Commuting Allowance

Generous Paid Time Off

Holiday Pay

Life Insurance

Tuition Reimbursement

401(k) Company Contributions

Medical, Dental, and Vision Insurance

Job summary

American College of Obstetricians and Gynecologists (ACOG) seeks a Director of Digital Platforms & User Experience to own and govern a portfolio including the website, community platform, LMS, and mobile app. You will drive accessibility, UX standards, and performance, collaborating with IT, Marketing, Publishing, and Data Strategy to execute a broad digital roadmap.

The role requires leadership of Agile delivery, vendor management, and a focus on measurable improvements across channels.

Qualifications

• Bachelor’s degree in digital media, information systems, human-centered design, or related field.
• 10 years of experience in digital platform management, UX, or product management.
• Experience leading teams and managing vendors in a digital environment.
• Experience with enterprise platforms, Agile delivery, and digital operations.
• Nonprofit or association experience preferred but not required.

Responsibilities

• Provide strategic ownership and oversight of ACOG's digital platform portfolio, establishing priorities, governance, and performance expectations while leading the team responsible for platform delivery and operations.
• Oversee platform stability, performance, accessibility, and release cycles
• Lead strategy of the component library, templates, and design system standards
• Ensure consistent implementation of taxonomy, metadata, and tagging
• Lead technical UI/IA standards across all digital platforms
• Partner with the Director, Brand and Content Design to ensure digital platforms support ACOG's brand, content design, and creative standards
• Ensure accessibility compliance, usability best practices, and end user training
• Oversee digital platform QA processes, testing cycles, and defect resolution
• Partner with business teams to validate user needs and experience improvements
• Implement and maintain digital governance workflows, including governance and platform decision pathways
• Manage Agile delivery processes, sprint planning, backlog prioritization, and release management
• Maintain documentation, workflows, and operational processes for platform management
• Ensure alignment with enterprise digital policies and standards
• Manage day-to-day vendor relationships, ensuring accountability for delivery, communication, and quality
• Oversee contracts, scopes of work, and performance metrics
• Drive the digital platform strategy and platform portfolio roadmap
• Identify opportunities for efficiency, scalability, and member value
• Partner with Data Team to ensure platforms support analytics, tagging, and measurement
• Manage personalization capabilities across digital platforms, ensuring experiences are tailored, data‑informed, and aligned with ACOG’s digital experience roadmap.
• Use insights to inform platform enhancements and UX improvements
• Monitor platform KPIs and report performance trends

Skills

Digital platform management

UX/UI principles

Component-based design

Agile methodologies

Stakeholder management

Vendor management

Accessibility standards

Communication

Education

Bachelor’s degree in digital media, information systems, human-centered design

Tools

Optimizely DXP

Job description

American College of Obstetricians and Gynecologists (ACOG) seeks a Director of Digital Platforms & User Experience to own and govern a portfolio including the website, community platform, LMS, and mobile app. You will drive accessibility, UX standards, and performance, collaborating with IT, Marketing, Publishing, and Data Strategy to execute a broad digital roadmap.

The role requires leadership of Agile delivery, vendor management, and a focus on measurable improvements across channels.