Head of Digital Experience & Engagement

Thomas Edison State University

Trenton (NJ)

On-site

USD 130,000 - 135,000

Full time

6 days ago

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Job summary

Thomas Edison State University seeks a strategic Director, Digital Experience and Engagement to lead a comprehensive portfolio of engagement platforms, with accountability for CRM, student portal, and related digital experiences. The role partners with Admissions, University Communications, and student services to translate goals into a unified technology roadmap.

The position requires 7+ years in enterprise platforms, a Bachelor’s degree, and strong governance, collaboration, and

Qualifications

Bachelor’s degree in information systems, business, digital experience, or related field required.
Seven years of progressively responsible experience with enterprise platforms, digital products, CRM, portals, or related areas.
Three years of leadership experience involving staff, vendors, cross-functional governance, or enterprise product ownership.
Demonstrated experience leading complex platform implementation, adoption, governance, or continuous improvement across organizational boundaries.

Responsibilities

Define portfolio strategy and governance for digital experience and engagement capabilities.
Own platform roadmaps, configuration standards, release planning, and vendor relationships.
Translate needs into prioritized platform requirements and coordinate integration, security, and data work with relevant teams.
Lead platform operations, governance, and knowledge transfer to ensure reliable operations.