Director of Digital Experience & Engagement (Hybrid)

NJ State Lib; Trenton (NJ); Presencial; USD 130.000 - 135.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid-work schedules

Flexible work environment

Descripción de la vacante

Thomas Edison State University seeks a Director, Digital Experience and Engagement to lead the university’s digital interaction ecosystem. You will own platforms enabling recruitment, enrollment, learning, student support, and alumni engagement, starting with the CRM and student portal while expanding to email, notifications, chat, and AI-enabled services.

You will collaborate with Admissions, University Communications, and LITS to translate goals into a coherent technology roadmap, ensuring

Formación

• Bachelor’s degree in information systems, business, communications technology, digital experience, higher-education administration, or a related field.
• Seven years of progressively responsible experience with enterprise platforms, digital products, CRM, portals, technology-enabled service delivery, business analysis, or a closely related area.
• Three years of leadership experience involving staff, vendors, major projects, cross-functional governance, or enterprise product ownership.
• Demonstrated experience leading complex platform implementation, adoption, governance, or continuous improvement across organizational boundaries.

Responsabilidades

• Develop and maintain a University-wide roadmap for assigned digital experience and engagement capabilities, linking investment decisions to institutional priorities and audience outcomes.
• Inventory and rationalize engagement platforms; clarify the intended purpose, audience, lifecycle, owner, and integration pattern for each channel and product.
• Establish standards for platform selection, configuration, channel use, permissions, accessibility, privacy, records, communication preferences, automation, AI, and lifecycle management.
• Convene a cross‑functional governance structure that defines decision rights without displacing the content, policy, or business‑process authority of partner offices.
• Partner with the University’s named Element451 implementation lead to build LITS platform knowledge, document the operating model, and prepare for long‑term technical stewardship.
• Own assigned platform roadmaps, configuration standards, release planning, administrative practices, service levels, vendor relationships, and support escalation models.
• Translate functional needs into prioritized platform requirements and coordinate integration, identity, security, data, and infrastructure work with Enterprise Business Systems, Enterprise Technologies, Data & Analytics, and vendors.
• Ensure that roles, environments, documentation, testing, change controls, recovery plans, and knowledge transfer support reliable operations.
• Lead the authenticated portal as an enterprise digital front door, with clear product ownership, roadmap, governance, and measures of usefulness.
• Organize experiences around audience needs, tasks, and lifecycle moments rather than University organizational boundaries.
• Coordinate content, alerts, transactions, search, personalization, accessibility, and integration with University Communications, functional offices, web leadership, and LITS platform owners.
• Use research, service data, and feedback to identify friction and prioritize improvements across student, employee, mentor/faculty, and other University experiences.

Conocimientos

Strategic leadership

CRM platforms

Digital product ownership

Stakeholder management

High education experience

Communication

Educación

Bachelor’s degree in information systems, business, communications technology, digital experience, higher-education administration, or related field

Herramientas

Element451

Descripción del empleo

Thomas Edison State University seeks a Director, Digital Experience and Engagement to lead the university’s digital interaction ecosystem. You will own platforms enabling recruitment, enrollment, learning, student support, and alumni engagement, starting with the CRM and student portal while expanding to email, notifications, chat, and AI-enabled services.

You will collaborate with Admissions, University Communications, and LITS to translate goals into a coherent technology roadmap, ensuring