Director, Digital Experience & Engagement — Hybrid Role

Automatic Data Processing, Inc.; Trenton (NJ); Hybrid; USD 130,000 - 135,000; Full time

Job summary

Thomas Edison State University seeks a Director of Digital Experience and Engagement to lead the university’s digital engagement ecosystem and manage platform roadmaps, governance, and vendor relations. The role partners with Admissions, University Communications, Student Success, and academic offices to translate goals into a coherent technology roadmap.

The director owns the customer relationship management system and aims to coordinate portals, messaging, and engagement tools, ensuring

Qualifications

• Bachelor’s degree in information systems, business, communications technology, digital experience, or related field.
• Seven years of progressively responsible experience with enterprise platforms and CRM, portals, or tech-enabled service delivery.
• Three years of leadership experience with staff, vendors, and cross-functional governance.
• Experience with complex platform implementation and governance across organizational boundaries.

Responsibilities

• Lead enterprise digital experience and engagement strategy and roadmaps.
• Own platform roadmaps, governance, and vendor relationships.
• Coordinate cross-functional teams across Admissions, University Communications, student success, and LITS.
• Define escalation paths, measurement, and continuous improvement across platforms.

Skills

Strategic product leadership

Enterprise platforms

Digital product ownership

Vendor management

Change management

Education

Bachelor’s degree in information systems, business, communications technology, digital experience, higher‑education administration, or related field

Tools

Element451 CRM

SaaS administration

Job description

Thomas Edison State University seeks a Director of Digital Experience and Engagement to lead the university’s digital engagement ecosystem and manage platform roadmaps, governance, and vendor relations. The role partners with Admissions, University Communications, Student Success, and academic offices to translate goals into a coherent technology roadmap.

The director owns the customer relationship management system and aims to coordinate portals, messaging, and engagement tools, ensuring