Head of Digital Delivery

Mencap; United States; Remote; USD 150,000 - 190,000; Full time

Benefits offered by this job

Home-based

Job summary

Mencap, a UK charity, seeks a Head of Digital Delivery to lead our Digital, Data & Technology function and shape priorities with senior leaders. You will coach Squad Leads, foster accountability and collaboration, and deliver digital initiatives that create real value for the people we support.

The role is a permanent, full-time position (37.5 hours/week), home-based with occasional travel, requiring strong stakeholder influence and the ability to drive change across a complex organisation.

Qualifications

• Experience leading leaders and developing high-performing teams.
• A coaching and empowering leadership style.
• The ability to build credibility and strong relationships across an organisation.
• Experience navigating complex stakeholder environments.
• The confidence to challenge constructively and influence senior decision-makers.

Responsibilities

• Leading, coaching and developing a team of Squad Leads and delivery professionals.
• Building a positive, inclusive and high-performing culture where people can do their best work.
• Providing leadership across multiple digital initiatives and programmes of work.
• Supporting leaders through organisational and operational change.
• Working collaboratively with senior stakeholders to shape priorities and make informed decisions.
• Balancing competing demands while ensuring teams remain focused on achievable outcomes.
• Creating visibility of risks, challenges and dependencies across the digital portfolio.
• Championing continuous improvement, innovation and effective ways of working.
• Ensuring digital solutions align with organisational objectives and deliver real value.

Job description

At Mencap, we believe everyone deserves the opportunity to live a happy and fulfilling life. As we continue to invest in our digital, data and technology capabilities, we're looking for an exceptional Head of Digital Delivery to lead our teams, inspire future-focused thinking, and ensure we deliver technology that makes a real difference to the people we support. This is a leadership role first and foremost. We're seeking someone who thrives on developing people, building high-performing teams, creating clarity in complex environments, and confidently leading through change. While a strong understanding of digital delivery is important, your ability to inspire others, influence stakeholders and create an environment where teams can succeed will be what sets you apart. This is a permanent full time (37.5 hour a week) role - It is home-based, with occasional travel required.

About the Role

As Head of Digital Delivery, you'll play a pivotal leadership role within our Digital, Data & Technology function, working closely with senior leaders to shape priorities, drive organisational change, and ensure our digital initiatives are delivered successfully. You'll lead and coach Squad Leads and delivery leaders, helping them grow their capability while creating a culture of accountability, collaboration and continuous improvement. You'll also provide strategic oversight across a portfolio of digital initiatives, ensuring teams have the focus, resources and support they need to achieve meaningful outcomes. This role offers the opportunity to influence decisions at the highest levels of the organisation, bringing together people, technology and strategy to deliver lasting impact.

What You'll Be Doing

• Leading, coaching and developing a team of Squad Leads and delivery professionals.
• Building a positive, inclusive and high-performing culture where people can do their best work.
• Providing leadership across multiple digital initiatives and programmes of work.
• Supporting leaders through organisational and operational change.
• Working collaboratively with senior stakeholders to shape priorities and make informed decisions.
• Balancing competing demands while ensuring teams remain focused on achievable outcomes.
• Creating visibility of risks, challenges and dependencies across the digital portfolio.
• Championing continuous improvement, innovation and effective ways of working.
• Ensuring digital solutions align with organisational objectives and deliver real value.

Exceptional Leadership Skills

• Experience leading leaders and developing high-performing teams.
• A coaching and empowering leadership style.
• The ability to build credibility and strong relationships across an organisation.
• Experience navigating complex stakeholder environments.
• The confidence to challenge constructively and influence senior decision-makers.

Strategic Thinking & Delivery Expertise

• Experience leading digital, technology, transformation or change functions.
• A track record of successfully delivering through others rather than directly managing projects.
• The ability to balance strategic thinking with operational delivery.
• Experience working within complex organisations where governance and prioritisation are critical.

Personal Qualities

• Authentic and inclusive leadership.
• Excellent communication and influencing skills.
• Strong judgement and decision-making capability.
• High levels of integrity, resilience and accountability.
• A genuine passion for empowering people and driving positive change.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in. At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for everyone, every day, everywhere.

Everyone is expected to treat people well and make Mencap an inclusive organisation.

Every day we grow and learn. It's okay to make mistakes but we learn from them and make changes.

Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.

We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We're not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you're applying for.

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated. Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.