Head of Digital Appliance Orders & Sales Enablement

Samsung; Plano (TX); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Employee Purchase Program

Job summary

Samsung Electronics America in Plano, TX, seeks a Senior Manager for Digital Appliance Order Management within the Sales Enablement Team. This on-site, full-time role leads the order management function for Digital Appliances, ensuring data integrity in SAP and ERP systems while aligning with pricing, availability, and delivery timelines.

The candidate will drive process improvements, policies for order changes, and performance metrics, partnering with warehouse, inventory, and sales teams to

Qualifications

• Bachelor's degree in Finance, Accounting, or a related field.
• 8–10 years of experience in order management, supply chain, or logistics.
• Proven leadership experience managing teams in a fast-paced environment.
• Hands-on experience with SAP, ERP systems, and Sales Portals.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).

Responsibilities

• Lead and strategically manage a team responsible for the receipt, review, and processing of customer orders for Digital Appliances, ensuring operational excellence and adherence to company standards.
• Oversee and optimize the accuracy of data entry and maintenance of order information in SAP and other ERP systems.
• Develop and enforce processes to verify pricing, product availability, configurations, and delivery timelines before order confirmation.
• Establish and implement policies for managing order modifications, cancellations, and replacements efficiently and in a timely manner.
• Collaborate with cross-functional teams to coordinate with warehouse and inventory teams to optimize inventory management.
• Design and execute strategies to resolve delivery issues such as delays, damaged goods, or incorrect items.

Skills

Leadership experience

Data entry accuracy

Microsoft Office

Communication skills

Team collaboration

Education

Bachelor's degree in Finance, Accounting, or a related field

Tools

SAP

ERP systems

Sales Portals

Job description

Samsung Electronics America in Plano, TX, seeks a Senior Manager for Digital Appliance Order Management within the Sales Enablement Team. This on-site, full-time role leads the order management function for Digital Appliances, ensuring data integrity in SAP and ERP systems while aligning with pricing, availability, and delivery timelines.

The candidate will drive process improvements, policies for order changes, and performance metrics, partnering with warehouse, inventory, and sales teams to