Senior Manager, Digital Appliance Order Excellence

Samsung Electronics; Plano (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

MBO bonus compensation

Comprehensive benefits

Job summary

Samsung Electronics America is seeking an experienced senior order management leader to drive operational excellence for digital appliance orders. You will supervise a team, ensure accurate data in SAP and ERP systems, and implement policies to manage pricing, availability, and delivery timelines.

You will collaborate with warehouse, finance, and service teams to ensure product availability and efficient order resolution, while delivering exceptional customer service and continuous improvement

Qualifications

• Bachelor’s degree in Finance, Accounting, or a related field.
• 8–10 years of experience in order management, supply chain, or logistics.
• Proven leadership experience managing teams in a fast-paced environment.
• Hands-on experience with SAP, ERP systems, and Sales Portals.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Strong data entry skills with a high level of accuracy.
• Excellent verbal and written communication skills.

Responsibilities

• Lead and strategically manage a team responsible for the receipt, review, and processing of customer orders for Digital Appliances, ensuring operational excellence.
• Oversee and optimize the accuracy of data entry and maintenance of order information in SAP and other ERP systems.
• Develop and enforce processes to verify pricing, product availability, configurations, and delivery timelines before order confirmation.
• Establish and implement policies for managing order modifications, cancellations, and replacements efficiently.
• Collaborate with cross-functional teams to coordinate with warehouse and inventory teams, ensuring product availability and allocation while optimizing inventory management.
• Design and execute strategies to resolve delivery issues such as delays, damaged goods, incorrect items, or failed deliveries.
• Create and maintain comprehensive reports for selected accounts to track order timelines and provide order information to customers.

Skills

SAP

ERP systems

Sales Portals

Microsoft Office Suite

Data entry accuracy

Verbal and written communication

Team leadership

Order management

Supply chain knowledge

Customer service mindset

Education

Bachelor’s degree in Finance, Accounting, or a related field

Tools

SAP

ERP systems

Sales Portals

Microsoft Office Suite

Job description

Samsung Electronics America is seeking an experienced senior order management leader to drive operational excellence for digital appliance orders. You will supervise a team, ensure accurate data in SAP and ERP systems, and implement policies to manage pricing, availability, and delivery timelines.

You will collaborate with warehouse, finance, and service teams to ensure product availability and efficient order resolution, while delivering exceptional customer service and continuous improvement