Staff Product Manager, In Store Offerings

Owner; Oregon; Remote; USD 220,000 - 240,000; Full time

Benefits offered by this job

Remote-first workplace

Unlimited PTO

Pre-IPO equity

Job summary

Owner is seeking a Product leader to own the in-store offering end-to-end. You will collaborate with restaurant groups in the field to build a scalable product line around POS, Kitchen Display, and Kiosk, translating frontline insights into a compelling operating model.

You will work across product, design, engineering, and customer success to deliver outcomes, with a focus on trust, AI-driven guidance, and practical impact for operators.

Qualifications

• 5+ years of product management experience, or equivalent building experience.
• Forward-deployed customer obsession; visit restaurants, observe live workflows, text with operators.
• AI product instincts grounded in real operations; you think in loops — signals → decisions → actions → learning.
• Excellent product judgment and taste; reduce cognitive load and simplify workflows.
• Technical depth and strong engineering partnership; reason about systems, data flows, integrations, and reliability.
• Bias toward outcomes over features; connect product work to customer and business impact.
• Strong prioritization and execution; balance speed, correctness, and maintainability.
• Cross-functional leadership; align stakeholders and keep teams moving.

Responsibilities

• Shift restaurant software from outputs to outcomes. Build experiences that synthesize what matters, explain why it matters, recommend the next best action, and make it easy to act.
• Own the core operator experience across mobile and desktop. Bring together the workflows restaurants rely on every day, including orders, guest issues, operational settings, business performance, and growth opportunities, into a cohesive product experience.
• Build personalized business guidance. Show restaurants the value Owner is driving, identify the highest-impact opportunities, and deliver the right recommendation across product, email, SMS, customer success, and AI agent experiences.
• Scale unified guest and order management. Help restaurants monitor, manage, and resolve reviews, support requests, forms, order issues, and operational exceptions quickly.
• Productize best-practice playbooks into simple actions. Turn proven operator and customer-success workflows into personalized recommendations, one-tap actions, and safe automation.
• Earn trust in AI-assisted execution. Design the permissions, confirmations, evaluation loops, rollback paths, and failure handling needed for restaurants to trust Owner with increasingly important work.
• Operate forward-deployed. Spend meaningful time with restaurant owners and teams — in restaurants, in kitchens, over text, and alongside our support and success teams — to understand what actually happens day to day.
• Lead through ambiguity. Align product, design, engineering, data, AI, customer success, and operations around the highest-impact operator outcomes.

Skills

Product management

Cross-functional leadership

AI product instincts

Technical depth

Prioritization

Execution

Job description

About Owner

Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more.

Product philosophy

Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you.

Our vision

We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.

Our traction

Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees.

Our team

Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth.

Where we work

Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location!

Why we’re looking for you

In store is Owner’s big initiative — we started as the best way to help local businesses win online, and realized in store channels can be a crucial accelerant to that. We’ve kickstarted this effort by building and launching the Owner POS, Kitchen Display System and Kiosk all in less than a year. We’re hiring a product leader to support across our in store offering end-to-end — a PM who wants to run and build a business line (product + operating model), and who is excited to be forward-deployed. You’ll spend meaningful time in the field building relationships with sophisticated restaurant groups, and you’ll turn that signal into a scalable product + operating model. Our ambition is to scale our point of sale and kiosk business lines past $100M+ ARR.

The impact you'll have

• Shift restaurant software from outputs to outcomes. Build experiences that synthesize what matters, explain why it matters, recommend the next best action, and make it easy to act.
• Own the core operator experience across mobile and desktop. Bring together the workflows restaurants rely on every day, including orders, guest issues, operational settings, business performance, and growth opportunities, into a cohesive product experience.
• Build personalized business guidance. Show restaurants the value Owner is driving, identify the highest-impact opportunities, and deliver the right recommendation across product, email, SMS, customer success, and AI agent experiences.
• Scale unified guest and order management. Help restaurants monitor, manage, and resolve reviews, support requests, forms, order issues, and operational exceptions quickly.
• Productize best-practice playbooks into simple actions. Turn proven operator and customer-success workflows into personalized recommendations, one-tap actions, and safe automation.
• Earn trust in AI-assisted execution. Design the permissions, confirmations, evaluation loops, rollback paths, and failure handling needed for restaurants to trust Owner with increasingly important work.
• Operate forward-deployed. Spend meaningful time with restaurant owners and teams — in restaurants, in kitchens, over text, and alongside our support and success teams — to understand what actually happens day to day. Turn that proximity into sharper product priorities, better AI behavior, and products that feel like real leverage for operators.
• Lead through ambiguity. Align product, design, engineering, data, AI, customer success, and operations around the highest-impact operator outcomes.

What we’re looking for

• 5+ years of product management experience, or equivalent building experience, with a track record of shipping high-impact products.
• Forward-deployed customer obsession. You build conviction by getting close to the work: visiting restaurants, observing live workflows, texting with operators, shadowing frontline teams, and understanding how work actually gets done before deciding what to build.
• AI product instincts grounded in real operations. You think in loops — signals → decisions → actions → learning — and care deeply about quality, trust, and iteration.
• Excellent product judgment and taste. You can reduce cognitive load, simplify messy workflows, and design products that feel obvious to busy, non-technical users.
• Technical depth and strong engineering partnership. You can reason about systems, data flows, integrations, permissions, reliability, and tradeoffs.
• Bias toward outcomes over features. You know how to connect product work to customer and business impact, not just launches.
• Strong prioritization and execution. You can balance speed, correctness, and long-term maintainability in a fast-moving environment.
• Cross-functional leadership. You can align opinionated stakeholders, create clarity from ambiguity, and keep teams moving.

Compensation and benefits

The estimated starting base salary range for this role is $220- $240K, plus a generous pre-IPO equity package

Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks!