Head of Deposits Product Development

Citizens Financial; United States; Presencial; USD 180.000 - 240.000; Jornada completa

Descripción de la vacante

Citizens Financial in the United States is seeking a Head of Deposits Product Development to lead strategic development, modernization, and innovation of the consumer deposit portfolio. You will drive cross-functional collaboration, set the product vision, and oversee enterprise transformation programs to differentiate deposits and improve customer experience.

The role emphasizes leadership, strategic planning, and fiscal discipline to deliver a unified, modern deposit experience across

Formación

• Bachelor's degree in Business Administration, Finance, Economics, or a related field.
• At least 10 years of experience in senior product leadership.

Responsabilidades

• Lead strategic alignment and convergence of deposit products across core platforms.
• Partner with Technology, Operations, Digital, Enterprise Architecture, and Transformation teams.
• Drive product rationalization, standardization, and simplification during mergers and platform transformations.
• Ensure product capabilities, pricing, disclosures, workflows, and processes are aligned across legacy and target-state platforms.
• Establish and maintain a strategic roadmap for deposit platform evolution.
• Define business requirements, prioritization, and acceptance criteria for enhancements and migrations.
• Identify opportunities to leverage APIs, real-time processing, and fintech integrations.
• Partner with Risk, Compliance, and Legal to ensure regulatory compliance and resilience.
• Define and monitor KPIs related to platform readiness, migration success, and customer experience.
• Serve as business executive sponsor for enterprise deposit transformation programs.

Conocimientos

Leadership

Stakeholder management

Strategic thinking

Cross-functional collaboration

Verbal and written communication

Educación

Bachelor's degree in Business Administration, Finance, Economics, or related field

Descripción del empleo

Job Overview

The Head of Deposits Product Development is a critical leadership role responsible for driving the strategic development, management, modernization, and innovation of the bank's consumer deposit product portfolio. This role leads product strategy while serving as a key business leader in the convergence and transformation of deposit platforms, ensuring product, operational, and technology capabilities are aligned to support future growth, operational excellence, and an industry-leading customer experience. The successful candidate will lead cross-functional teams to deliver innovative product solutions, core modernization initiatives, and enterprise-wide deposit transformation programs that differentiate the bank in a competitive landscape.

Key Responsibilities

Deposit Core Convergence and Platform Modernization

Lead the strategic alignment and convergence of deposit products, processes, and servicing capabilities across core banking platforms to create a unified customer and operational experience.

Partner with Technology, Operations, Digital, Enterprise Architecture, and Transformation teams to define and execute deposit core modernization and conversion initiatives.

Drive product rationalization, standardization, and simplification efforts during mergers, acquisitions, system integrations, and core platform transformations.

Ensure deposit product capabilities, pricing structures, disclosures, servicing workflows, and operational processes are aligned across legacy and target-state platforms.

Establish and maintain a strategic roadmap for deposit platform evolution, balancing customer experience, operational efficiency, regulatory requirements, and business growth objectives.

Lead business requirements definition, prioritization, and acceptance criteria for deposit system enhancements, conversions, and platform migration activities.

Identify opportunities to leverage modern core capabilities, APIs, real-time processing, and fintech integrations to enhance deposit product offerings and accelerate speed to market.

Partner with Risk, Compliance, and Legal teams to ensure successful execution of deposit transformation initiatives while maintaining regulatory compliance and operational resilience.

Define and monitor key performance indicators related to platform conversion readiness, product migration success, customer retention, operational efficiency, and post-conversion performance.

Serve as the business executive sponsor for enterprise deposit transformation programs, ensuring alignment between product strategy, customer outcomes, and technology investments.

Strategic Vision and Leadership

Develop recommendations for distinctive, comprehensive banking product development strategy aligned with the organization's vision and growth objectives.

Lead the design and execution of innovative products that meet evolving customer and market needs; oversee the development lifecycle of new and existing products

Stay ahead of industry trends, competitive movements, and emerging technologies to maintain a competitive edge; identify cutting edge digital and fintech solutions to improve distinction and customer experience

Enhance and revamp the existing product suite to maximize profitability and customer engagement.

Define and track KPIs to measure product success, including revenue growth, customer adoption, and operational efficiency.

Team and Stakeholder Collaboration

Presents with excellent verbal and written skills. Shares relevant knowledge and information and listens to understand others.

Gains support and commitment from others through being diplomatic and using tact to achieve outcomes. Persuades and impacts the thoughts and actions of others. Gains support for ideas, proposals, projects and solutions.

Sets a direction and vision for others and aligns others to broader goals and organizational objectives.

Creates relationships with immediate team and across the organization characterized by a high level of acceptance, cooperation and mutual respect.

Manage and mentor a team of product managers

Customer Focus and Market Analysis

Designs and delivers an exceptional customer experience. Considers the customer journey, brand touchpoints and environments the customer experiences.

Conduct regular market research and customer feedback analysis to identify gaps and opportunities.

Ensure all products are designed with a customer-centric approach, delivering exceptional value and usability.

Monitor customer satisfaction metrics and use insights to refine and optimize product offerings.

Keeps aware of trends, developments, and technologies within the field of banking and financial services. Understands the impact of these on the organization. Incorporates relevant trends to ensure the product's relevancy and competitiveness.

Qualifications and Requirements

Education: - Bachelor's degree in Business Administration, Finance, Economics, or a related field

Experience and Skills

At least 10 years