Head of Delivery

Silver Cloud

United States

Remote

GBP 120,000 - 180,000

Full time

11 days ago

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Benefits offered by this job

Birthday leave

Enhanced family leave

Pension via salary sacrifice

WeCare support

Flexibility from day one

Refer-a-friend bonus

Life insurance 3x salary

Income protection

Supportive team

Job summary

Silver Cloud is seeking a seasoned Head of Delivery to lead our Client Transformation practice from a senior management level. You will drive strategy, build capability, and ensure delivery excellence across revenue, margins, and client outcomes while managing a high-performance team.

Reporting to the COO, you will translate business priorities into scalable delivery plans, recruit and develop talent, and partner with commercial to secure opportunities that deliver value for clients and the firm.

Qualifications

Senior leadership experience within HR transformation, HR technology or management consulting.
Experience owning the performance of a consulting practice or business unit.
Strong commercial acumen across revenue, margin, forecasting, utilisation and project economics.
Experience translating pipeline and contracted work into resource and delivery plans.
Experience leading and scaling consulting teams, including permanent and associate resources.
Strong delivery governance, stakeholder management and client escalation experience.
Experience developing consulting propositions and working collaboratively with commercial/sales teams.
An empathetic but accountable leadership style, with the ability to develop people and make sound decisions under pressure.

Responsibilities

Lead the Client Transformation practice and translate business priorities into clear plans and measurable outcomes.
Lead, coach and develop our consulting team, creating clear accountability and a high-performance, supportive culture.
Build a scalable practice that balances commercial performance, client outcomes and colleague wellbeing.
Collaborate across Silver Cloud to strengthen the end-to-end client experience.
Own practice performance across revenue, gross margin, profitability and utilisation.
Translate financial objectives and pipeline into realistic capacity and delivery plans.
Maintain accurate revenue, resource and capacity forecasts.
Manage the right blend of permanent consultants, associates and specialist resources.
Oversee engagement economics, including scope, budgets, change control and margin protection.
Work closely with Commercial to assess opportunities and ensure they can be delivered successfully.
Build a forward-looking resource and skills plan based on client demand.
Identify capability gaps and determine appropriate recruitment or associate solutions.
Oversee resource allocation across client engagements.
Drive consistent delivery governance, quality and project health across the practice.
Use project data and lessons learned to continually improve how we deliver.
Act as a senior sponsor and escalation point for strategic or at-risk client engagements.
Build trusted relationships with senior client stakeholders.
Work with Client Success, Commercial and other practice leaders to identify opportunities for repeat and complementary services.
Help develop and evolve our consulting propositions, proposals and solution design.
Represent Silver Cloud within the HR technology and transformation market.
Set meaningful objectives and lead regular performance, development and career conversations.

Skills

Senior leadership

HR transformation

Commercial acumen

People leadership

Client Stakeholder Mgmt

Tools

CRM

PSA

CMap

HubSpot

Microsoft 365

Job description

UK - Remote-first (with travel to client sites, company events and industry engagements as required)

Permanent - Full-time (37.5 hours per week)

About the role

Silver Cloud is looking for an experienced and commercially focused Head of Delivery to lead the performance, development and growth of our Client Transformation practice.

Reporting to our Chief Operating Officer and joining our Senior Management Team, this is a senior leadership role with responsibility for the commercial performance, operational effectiveness, delivery quality and people leadership of the practice.

You’ll turn business strategy and commercial opportunities into achievable delivery plans, ensuring we have the right capability, capacity and ways of working to grow sustainably while continuing to deliver an exceptional experience for our clients.

If you’re an experienced leader from HR transformation, HR technology or management consulting who enjoys combining commercial thinking with brilliant delivery and people leadership, we’d love to hear from you.

What you’ll be doing

Practice leadership & strategy

Lead the Client Transformation practice and translate business priorities into clear plans and measurable outcomes.
Lead, coach and develop our consulting team, creating clear accountability and a high-performance, supportive culture.
Build a scalable practice that balances commercial performance, client outcomes and colleague wellbeing.
Collaborate across Silver Cloud to strengthen the end-to-end client experience.
Own practice performance across revenue, gross margin, profitability and utilisation.
Translate financial objectives and pipeline into realistic capacity and delivery plans.
Maintain accurate revenue, resource and capacity forecasts.
Manage the right blend of permanent consultants, associates and specialist resources.
Oversee engagement economics, including scope, budgets, change control and margin protection.
Work closely with Commercial to assess opportunities and ensure they can be delivered successfully.

Resource, capability & delivery

Build a forward-looking resource and skills plan based on client demand.
Identify capability gaps and determine appropriate recruitment or associate solutions.
Oversee resource allocation across client engagements.
Drive consistent delivery governance, quality and project health across the practice.
Use project data and lessons learned to continually improve how we deliver.

Clients & growth

Act as a senior sponsor and escalation point for strategic or at-risk client engagements.
Build trusted relationships with senior client stakeholders.
Work with Client Success, Commercial and other practice leaders to identify opportunities for repeat and complementary services.
Help develop and evolve our consulting propositions, proposals and solution design.
Represent Silver Cloud within the HR technology and transformation market.

People leadership

Set meaningful objectives and lead regular performance, development and career conversations.
Develop talent and succession plans while reducing key-person dependency.
Promote collaboration, knowledge sharing and an inclusive, supportive culture.
Champion the practical use of AI, automation, data and technology to improve consulting quality and efficiency.

What we’re looking for

You’ll ideally bring:

Senior leadership experience within HR transformation, HR technology or management consulting.
Experience owning the performance of a consulting practice or business unit.
Strong commercial acumen across revenue, margin, forecasting, utilisation and project economics.
Experience translating pipeline and contracted work into resource and delivery plans.
Experience leading and scaling consulting teams, including permanent and associate resources.
Strong delivery governance, stakeholder management and client escalation experience.
Experience developing consulting propositions and working collaboratively with commercial/sales teams.
An empathetic but accountable leadership style, with the ability to develop people and make sound decisions under pressure.
Confidence using CRM, PSA and financial reporting tools. Experience with CMap, HubSpot and Microsoft 365 or similar would be advantageous.

About Silver Cloud

Established in 2009, Silver Cloud is a growing digital transformation consultancy specialising in HR, payroll and people technology.

We're a people-focused business with five values at the heart of how we work:

Making a Difference

always adding value to each other and our clients

Agile

adapting and supporting change

Passionate

bringing positive energy to everything we do

Progressive

constantly learning and growing to stay ahead

Supportive