Head of CX Revenue Strategy & Execution

Asana; San Francisco, Northern (CA, KY); Hybrid; USD 234,000 - 275,000; Full time

Benefits offered by this job

Mental health benefits

Career coaching & support

Inclusive family building benefits

Long-term savings/retirement plans

In-office culinary options

Job summary

Asana seeks a seasoned strategy and operations leader to head Customer Experience within the Revenue Strategy & Execution team in San Francisco. This role guides CX GTM planning, global retention forecasting, and the operating rhythms that keep post-sales teams aligned and performing.

You will lead a small team supporting Customer Success, Renewals, Support, and Professional Services, partnering with CS leadership and Finance to drive retention, policy standards, and data hygiene.

Qualifications

• 10+ years’ relevant experience in Revenue Strategy & Operations, Customer Success Operations, or Management Consulting.
• Proven track record owning a strategy and operations function end-to-end, including plan, forecast, policy, and cadence.
• Executive partnership skills with ability to translate complex data into clear narratives for senior leaders.

Responsibilities

• Own the annual CX GTM plan and resource allocation for post-sales, aligning headcount, quota capacity, and retention targets.
• Own the global retention forecast and define KPIs behind the financial plan.
• Design and maintain the CX operating model, global QBR content, and actions follow-up.
• Lead cross-functional initiatives to shape the retention motion and growth narratives for leadership.

Skills

CX Strategy

Operations leadership

Executive partnership

GTM planning

Forecasting

Salesforce CRM

Tableau

SQL

Change management

AI tools awareness

Tools

Salesforce (CRM)

Tableau

SQL

Job description

Asana seeks a seasoned strategy and operations leader to head Customer Experience within the Revenue Strategy & Execution team in San Francisco. This role guides CX GTM planning, global retention forecasting, and the operating rhythms that keep post-sales teams aligned and performing.

You will lead a small team supporting Customer Success, Renewals, Support, and Professional Services, partnering with CS leadership and Finance to drive retention, policy standards, and data hygiene.