Head of Customer Success: Remote-First Adoption Leader

Vesta Innovations, Inc; United States; Remote; USD 200,000 - 250,000; Full time

Benefits offered by this job

Medical coverage

Vision coverage

Dental coverage

FSA plan

401K plan

Parental leave

Remote-first culture

Wellness benefits

Cell wifi stipend

Doordash benefits

Flexible time off

Team offsites

Job summary

Vesta Innovations, Inc is seeking a Head of Customer Success to own the post-implementation experience and build the function from the ground up. You will drive adoption, nurture executive relationships, and ensure customers realize measurable value after go-live.

You’ll hire and lead the first CS hires, define engagement models, health signals, and feedback loops to Product, while partnering with Sales, Implementation, and Support to keep accounts thriving across a fast-scaling organization.

Qualifications

• Experience building a Customer Success function from zero or within a startup.
• Ability to define engagement models, health signals, and product feedback loops.
• Proven track record with senior stakeholder management and cross-functional leadership.

Responsibilities

• Own the post-implementation customer experience and value realization.
• Drive adoption and deepen engagement with new functionality.
• Lead the CS function and scale with the business.
• Coordinate with Sales, Product, Support and Implementation on accounts.

Skills

Executive relationship management

Cross-functional collaboration

Engagement models

Health signals/metrics

Playbooks & operating cadence

Stakeholder alignment

Job description

Vesta Innovations, Inc is seeking a Head of Customer Success to own the post-implementation experience and build the function from the ground up. You will drive adoption, nurture executive relationships, and ensure customers realize measurable value after go-live.

You’ll hire and lead the first CS hires, define engagement models, health signals, and feedback loops to Product, while partnering with Sales, Implementation, and Support to keep accounts thriving across a fast-scaling organization.