Customer Success Manager

Praxis Tech; New York (NY); Presencial; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Retirement Plan

Paid Time Off

Descripción de la vacante

MetaBet is seeking a Customer Success leader in New York to own the customer journey from onboarding through renewal. You will build our CS function from the ground up and serve as the technical expert customers rely on, crafting scalable processes that support rapid growth.

Ideal candidates will love turning chaos into order, ensure client success, and work in a time zone aligned with US Central. This role offers immediate impact and the chance to shape strategic CS programs for

Formación

• Experience building a CS function from scratch.
• Strong customer-facing communication and empathy.
• Ability to own the end-to-end customer journey.

Responsabilidades

• Own the customer journey from onboarding through renewal.
• Build our CS function from scratch (you'll be the first!).
• Be the technical expert customers rely on.
• Create scalable processes that set us up for growth.

Descripción del empleo

Job Overview

Own the customer journey from onboarding through renewal, build the CS function from scratch, be the technical expert customers rely on, and create scalable processes that set the company up for growth.

About MetaBet

MetaBet and Are You Watching This?! are an iGaming company based in New York, US.

Benefits

• Health Insurance
• Retirement Plan
• Paid Time Off

Benefits estimated based on industry standards

Responsibilities

We're looking for someone to:

• Own the customer journey from onboarding through renewal.
• Build our CS function from scratch (you'll be the first!).
• Be the technical expert customers rely on.
• Create scalable processes that set us up for growth.

This role has immediate and real impact as you'll shape how we support our industry-leading clients. If you're a self-starter who loves bringing order to chaos and helping customers win, we want to hear from you, even if you don't check every single box. (We do require the right to work in the US and as close to the US Central time zone as possible.)

Ready to join us? Apply here: https://lnkd.in/gfMiyDiX