Head of Customer Success & Growth

MongoDB Inc.; New York (NY); On-site; USD 110,000 - 170,000; Full time

Job summary

MongoDB Inc. is seeking an experienced and results-oriented people leader to grow our Customer Success program.

You will recruit, coach, mentor and develop both our high-touch and tech-touch CS teams to positively impact customers, develop skills, and grow their careers. You’ll define and drive a set of metrics, lead quarterly targets, and build initiatives that boost customer retention, expansion, satisfaction and product adoption while partnering across Sales, Marketing, Support and Product to

Qualifications

• Bachelor’s degree required.
• 3–4 years of management experience in customer success or account management.
• Experience hiring, developing and mentoring teams.

Responsibilities

• Recruit, mentor and develop individuals on the CSM team.
• Define and lead a set of analytics to guide team direction; deliver quarterly targets.
• Build initiatives to grow customer retention, expansion, satisfaction and product adoption.
• Maintain executive presence and relationships across MongoDB teams and offices.
• Ramp up in 3 months, hire to 90% capacity in 6 months, meet 12-month hiring plan.

Skills

People leadership

Recruitment and coaching

Analytics and metrics

Cross-functional collaboration

Communication

Strategic planning

Time management

Education

Bachelor’s degree

Job description

MongoDB Inc. is seeking an experienced and results-oriented people leader to grow our Customer Success program.

You will recruit, coach, mentor and develop both our high-touch and tech-touch CS teams to positively impact customers, develop skills, and grow their careers. You’ll define and drive a set of metrics, lead quarterly targets, and build initiatives that boost customer retention, expansion, satisfaction and product adoption while partnering across Sales, Marketing, Support and Product to