Head of Customer Success & Growth

Zipliens; Kentucky; Remote; USD 151,000 - 205,000; Full time

Benefits offered by this job

Private Health Care Plan (Medical, etc

Company HSA contributions

Flexible Spending Accounts

Paid Time Off

Parental Leave

Job summary

Zipliens is seeking a VP of Customer Success to lead and scale the CS organization as the company grows across verticals and new business lines. You will own onboarding, adoption, retention, and expansion, and define the operating infrastructure to make these outcomes repeatable.

You will lead two directors at hire and partner with Lien Resolution Operations, Product, Finance, Sales, and Marketing to deliver a consistent, high-value customer experience across segments.

Qualifications

• 7+ years in customer success, account management, or client services within B2B SaaS or tech-enabled services.
• Experience building or rebuilding a CS operating model: segmentation, health scoring, playbooks, and reporting.
• Proven ability to operate without a playbook and bring recommendations with a clear point of view.

Responsibilities

• Own retention and expansion targets with leadership and Finance.
• Lead directors and design the CS operating model as the book of business scales.
• Build and maintain voice-of-customer programs and health scoring.
• Manage onboarding, adoption, and time-to-value across multiple business lines.
• Partner with Product, Marketing, Sales, and Operations to deliver high-value customer experiences.

Skills

Leadership & People Management

Data Fluency & Analytics

CRM Systems (HubSpot, Salesforce)

Strategic Planning

Communication Skills

Education

Bachelor's degree

Tools

HubSpot

Salesforce

Reporting tools

Job description

Zipliens is seeking a VP of Customer Success to lead and scale the CS organization as the company grows across verticals and new business lines. You will own onboarding, adoption, retention, and expansion, and define the operating infrastructure to make these outcomes repeatable.

You will lead two directors at hire and partner with Lien Resolution Operations, Product, Finance, Sales, and Marketing to deliver a consistent, high-value customer experience across segments.