Founding Director of Onboarding & Enablement

Zipliens; Somerset (KY); Remote; USD 84,000 - 114,000; Full time

Benefits offered by this job

Private health care

HSA contributions

Flexible Spending Accounts

Disability coverage

Company 401(k) match

Paid time off

Parental leave

Job summary

Zipliens is a leading lien resolution company seeking a Director of Onboarding & Enablement to own the new customer implementation experience from signed agreement to steady state. You will build external knowledge bases, tutorial videos, training decks, and a governance model to keep content current.

You will design an internal enablement curriculum for Customer Success, Account Managers, and cross-functional peers, including a competency framework and KPI reporting.

Qualifications

• 5+ years in onboarding, implementation, education, or enablement in B2B SaaS or tech-enabled services.
• 3+ years owning a program end-to-end or leading a team.
• Experience building onboarding or implementation programs from scratch with measurable results.
• Content creation across formats: knowledge base articles, video tutorials, decks, one-pagers, and training curriculum.
• Experience driving adoption of a customer-facing portal or platform.

Responsibilities

• Own the end-to-end new customer implementation experience, from signed agreement through steady state.
• Coordinate with Customer Success, Account Managers, Operations Leads, and Product Support to provide consistent onboarding.
• Define onboarding paths by package and segment, including pilots and custom engagements.

Skills

Customer onboarding

Implementation

Enablement

Content creation

Program management

Cross-functional collaboration

Instructional design

Education

Bachelor's degree

Tools

HubSpot

Knowledge base platforms

LMS / Learning Management System

Video & screen capture tools

Job description

Zipliens is a leading lien resolution company seeking a Director of Onboarding & Enablement to own the new customer implementation experience from signed agreement to steady state. You will build external knowledge bases, tutorial videos, training decks, and a governance model to keep content current.

You will design an internal enablement curriculum for Customer Success, Account Managers, and cross-functional peers, including a competency framework and KPI reporting.