Head of Customer Success – Cannabis AgTech Growth Leader

ADDIUM, Inc.; Denver, Dallas (CO, TX); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive medical, dental, and vis

401(k) with company match (up to 4%)

Paid Time Off, Sick Leave, 11 Paid Hol

Life and disability insurance

HSA with company contribution

Small, focused team

Job summary

Addium, Inc. is seeking a Senior Manager, Head of Customer Success for AROYA to lead post-sale customer journeys across cannabis and controlled environment agriculture clients.

You will supervise the Grower Experience team, covering onboarding, adoption, renewals, and expansion, ensuring high service standards and measurable outcomes. The role requires a strong customer-first mindset, trust-building with senior stakeholders, and the ability to coordinate with Sales, Product, and Engineering.

Qualifications

• 5+ years of hands-on experience in Customer Success or a client-management role for a B2B subscription or SaaS product, with demonstrated ownership of retention, renewals, expansion, and senior customer relationships.
• Strong command of professional customer-management methods: account plans, customer journey design, health scoring, renewal forecasting, and escalation frameworks.
• At least three years of direct people-management experience, with responsibility for priorities, performance, coaching, and development of customer-facing teams.

Responsibilities

• Own customer health, retention, and expansion across the AROYA base, including gross and net revenue retention. Build trusted relationships with key stakeholders and help lead strategic, multi-state operator, and at-risk accounts, resolving expectation gaps before they become risks.
• Lead, coach, and set priorities for a team of five, introducing structured account plans, a usage-based health score, and consistent service standards and reporting.
• Own the post-sale customer lifecycle journey from the moment sales closes the order through onboarding, adoption, and renewal, coordinating with Sales, Product, and Engineering and finding pragmatic solutions when a standard response isn't enough.
• Make expansion a repeatable motion and lead the auto-renewal program, moving the base onto auto-renew with a payment method on file.
• Oversee renewal and expansion forecasting and billing readiness with Finance and represent the voice of the customer in product and leadership discussions.

Skills

Customer Success

SaaS

Account management

Renewals

Salesforce

Team leadership

Tools

Salesforce

Dashboard reporting

Job description

Addium, Inc. is seeking a Senior Manager, Head of Customer Success for AROYA to lead post-sale customer journeys across cannabis and controlled environment agriculture clients.

You will supervise the Grower Experience team, covering onboarding, adoption, renewals, and expansion, ensuring high service standards and measurable outcomes. The role requires a strong customer-first mindset, trust-building with senior stakeholders, and the ability to coordinate with Sales, Product, and Engineering.