Grower Experience Leader: Retention & Expansion

ADDIUM, Inc.; Dallas (OR); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision insurance

401(k) retirement plan with company 4%

Paid time off and holidays

Life and disability insurance

HSA contributions

Fast-paced, focused team environment

Job summary

Addium, Inc. is seeking a Grower Experience Manager to lead the post-sale org, owning the customer journey from activation through renewal. You will manage a five-person team across Grower Support, Grower Success, and Agronomic Advising, driving retention, expansion, and a cohesive customer experience.

The role requires cross-functional leadership, operating cadence design, and ownership of account health. Travel up to 30% and locations Denver, CO or Dallas, TX are involved.

Qualifications

• Experience leading a post-sale team in a recurring revenue business.
• Direct accountability for a retention number and renewals.
• Ability to build processes and standards for maintenance and growth.

Responsibilities

• Own gross and net revenue retention, renewals, churn, and expansion.
• Manage at-risk accounts end-to-end and drive learnings from outcomes.
• Lead auto-renewal program with cross-functional involvement (finance, systems, comms).
• Define expansion criteria and surface opportunities for repeatable growth.
• Own activation speed, adoption, support quality, and renewal as a single lifecycle.
• Enforce handoff boundaries between Grower Support, Grower Success, and Agronomic Advising.
• Build and maintain the account health model based on platform usage and device health.
• Serve as escalation point for high-priority customers and decide on exceptions.
• Deliver Voice of the Customer insights to product, engineering, and marketing.

Skills

Post-sale leadership

Retention management

Churn analysis

Cross-functional collaboration

Sales partnership

Job description

Addium, Inc. is seeking a Grower Experience Manager to lead the post-sale org, owning the customer journey from activation through renewal. You will manage a five-person team across Grower Support, Grower Success, and Agronomic Advising, driving retention, expansion, and a cohesive customer experience.

The role requires cross-functional leadership, operating cadence design, and ownership of account health. Travel up to 30% and locations Denver, CO or Dallas, TX are involved.