Head of Customer Success

Green Recruitment Company; Georgia; Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic leader for their Customer Success organization. This remote role involves managing a team dedicated to enhancing customer relationships and ensuring successful onboarding and renewals with electric utility clients. The ideal candidate will possess a strong background in customer success and a deep understanding of the energy sector, particularly in demand response programs. Join a forward-thinking company that is committed to driving innovation and excellence in customer service within the energy SaaS space.

Qualifications

• Proven experience in Customer Success with a focus on renewals and implementation.
• Strong background in managing electric utility customers.

Responsibilities

• Lead a team of ~25 in the Customer Success organization.
• Oversee implementation, renewals, and expansion of utility partnerships.

Skills

Customer Success Management

Renewals Management

Onboarding Implementation

Electric Utilities Management

Demand Response Programs

Job description

Our client, a leading energy SaaS company in the VPP space, is hiring a leader for their Customer Success organization. This role will lead a ~25 person org, with responsibility for implementation, renewals, and expansion of partnerships with electric utility customers.

Required experience/profile:

• Experience owning CS + renewals/expansion + onboarding/implementation

• Experience managing electric utilities as customers

• Exposure to demand response programs

This is a remote position open to candidates in the US.