Customer Success Lead

Clearer.io; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Customer Success Lead to shape and improve global customer operations. In this pivotal role, you will collaborate with the Director of Customer Success to implement strategies that enhance customer onboarding, retention, and experience. You'll lead initiatives, act as a trusted advisor, and drive measurable results in a fast-paced environment. Join a supportive team dedicated to customer advocacy and delivering exceptional experiences. If you are passionate about making a difference in eCommerce, this opportunity is for you.

Benefits

Comprehensive medical coverage

Dental coverage

Vision coverage

401K plan

Qualifications

• 4+ years of experience in Customer Success or Account Management.
• Proven track record of leading customer success initiatives.
• Strong analytical and strategic thinking skills.

Responsibilities

• Co-develop and execute global customer success strategies.
• Analyze customer feedback and usage data for insights.
• Monitor performance metrics and report on CS initiatives.

Skills

Customer Success Management

Analytical Skills

Project Management

Communication Skills

Relationship Building

Strategic Thinking

Proactive Mindset

Education

Bachelor's Degree

Tools

CRM Platforms

Vitally.io

Job description

Take the clearer route to smart career growth.

At clearer.io, we’re reimagining eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. Our mission is to empower our partners with solutions that streamline their operations, foster customer trust, and drive sustainable growth. We’re about making eCommerce smarter, simpler, and more impactful, delivering solutions that inspire confidence and create real results. With fresh investment and rapid growth, this is the perfect time to join our journey. When you become part of clearer.io, you step into a role where your work truly matters. Here, you’ll have the opportunity to own your projects, drive outcomes, and make an impact within a supportive, diverse team of professionals dedicated to customer success. We value clarity, results, and a customer-centric approach that keeps us focused on delivering real value to our partners every step of the way. If you’re ready to cut through the clutter and focus on what really matters in a dynamic eCommerce landscape, clearer.io is the place to grow, lead, and shape the future of online retail. Join us, and be part of a team that’s committed to making eCommerce clearer, more efficient, and more rewarding for everyone.

Your Impact:

As the Customer Success Lead at clearer.io, you'll play a strategic role in shaping and improving our global customer success operations. You'll work closely with the Director of Customer Success to trial, implement, and scale initiatives that improve onboarding, retention, expansion, and overall customer experience. You’ll be both a coach and a player—leading by example, driving adoption of new strategies within the CS team, and acting as a strategic advisor to our customers. If you’re ready to cut through the clutter and focus on what really matters in a dynamic eCommerce landscape, clearer.io is the place to grow, lead, and make an impact.

What you'll do:

1. Co-develop and execute global customer success strategies focused on retention, expansion, and churn prevention
2. Pilot new initiatives and drive internal enablement across the Customer Success team
3. Act as a trusted advisor to both customers and internal stakeholders
4. Analyze customer feedback and usage data to drive insights and continuous improvement
5. Support upsell and cross-sell efforts in collaboration with Sales and Marketing
6. Monitor performance metrics and report on the effectiveness of CS initiatives
7. Lead escalations and ensure issues are resolved with urgency and care
8. Build scalable onboarding, engagement, and retention frameworks using Vitally.io
9. Optimize customer success operations and processes to drive efficiency and results

What you'll need:

1. 4+ years of experience in Customer Success or Account Management, preferably in a SaaS environment
2. A proven track record of leading customer success initiatives that drive measurable results
3. Strong analytical and strategic thinking skills
4. Clear, confident communication and relationship-building abilities
5. Excellent project management skills and comfort working cross-functionally
6. Familiarity with CRM platforms and CS tools (experience with Vitally.io a plus)
7. A proactive mindset and the ability to thrive in a fast-paced, evolving environment
8. Passion for customer advocacy and delivering exceptional experience

Why clearer.io

• Customers at the heart: We make our customers the stars of our show and help them thrive. When they grow, so do we. We obsess over their needs so we can dream big on their behalf.
• Purposeful progress: We harness our ingenuity to keep leveling up and growing stronger. We take initiative, think boldly, and don’t settle for the status quo. Every risk teaches us something new.
• Endless innovation: We take action, refine our work, and drive meaningful growth for each other and our customers. Humble in our pursuit, we continuously seek to improve. We ask ‘How can we help?’ striving always to make a meaningful difference.
• Always open: With transparency we simplify the complex, collaborate globally and empower everyone. We believe openness in our communication—with customers, partners, and team members—is essential for building strong relationships.
• Clear Benefits: (select appropriate benefit -region specific) US: Reviews.io Comprehensive medical, dental and vision coverage, 401K plan; UK: Reviews.io Private Medical Insurance; For contractors and AUS: leave this part blank and remove bullet clear benefits.

Be a part of clearer.io—where your expertise fuels real change in eCommerce. Come and join us—it's clear we’re the place to be!