Head of Customer Service & Experience

Careyheitman; Saint Robert (MO); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Profit sharing

Training & development

Job summary

Careyheitman is looking for a Director of Customer Service in Saint Robert, MO. This full-time position involves leading customer service operations, training team members, and monitoring performance metrics. The ideal candidate will have leadership experience, strong communication skills, and the ability to motivate their team. Compensation is competitive, ranging from $30,000 to $41,000 per year. This role offers benefits like bonuses, profit sharing, and opportunities for advancement.

Qualifications

• Leadership or supervisory experience preferred.
• Strong communication and time management skills.
• Ability to motivate and support team development.
• Must meet applicable state licensing requirements.

Responsibilities

• Lead and manage daily customer service operations.
• Train and support team members to achieve service standards.
• Monitor performance metrics and identify areas for improvement.
• Coordinate communication between team members and customers.
• Assist with policy inquiries, billing coordination, and issue resolution.

Skills

Leadership or supervisory experience

Strong communication skills

Time management skills

Ability to motivate team

Job description

Careyheitman is looking for a Director of Customer Service in Saint Robert, MO. This full-time position involves leading customer service operations, training team members, and monitoring performance metrics. The ideal candidate will have leadership experience, strong communication skills, and the ability to motivate their team. Compensation is competitive, ranging from $30,000 to $41,000 per year. This role offers benefits like bonuses, profit sharing, and opportunities for advancement.