Head of Customer Programs

Baya Systems; San Francisco (CA); On-site; USD 140,000 - 200,000; Full time

Job summary

Baya Systems, a fast-growing semiconductor IP and software company, seeks a Head of Customer Programs to act as the primary operational liaison between the company and its key accounts in the San Jose area. You will report directly to the CEO and ensure seamless execution of IP programs from pre-sales engagement through silicon success.

In this role, you will drive total customer satisfaction by coordinating Engineering, Sales, and Support to ensure on-time delivery, technical excellence, and

Qualifications

• 7–10+ years in Technical Program Management within the semiconductor or IP licensing industry.
• Strong background in analog/digital SoC design flows, IP integration, and working with advanced process nodes (e.g., TSMC, Intel Foundry).
• Leadership in a fast-paced, matrixed environment.

Responsibilities

• Serve as the central point of contact for IP programs, managing complex schedules, milestones, and deliverables.
• Lead recurring tracking meetings and drive cross-functional teams to hit milestones.
• Define and execute strategy for integrating Silicon IP into customer environments, from PoC to production.
• Identify risks, develop mitigation plans, and manage high-level customer escalations.
• Deliver progress reports, dashboards, and KPI scorecards to executives.

Skills

Technical Program Management

Leadership

Cross-functional collaboration

Strategic planning

Stakeholder management

Education

Bachelor’s degree in Electrical Engineering, Computer Science, or related field

Master’s or MBA is a plus

Job description

Reports To: CEO

Role Summary

The Head Customer Programs is the primary operational interface between the company and its key accounts. Reporting directly to the CEO, you will ensure the seamless execution of intellectual property (IP) programs from pre-sales engagement through silicon success. Your mission is to drive total customer satisfaction by holding cross-functional teams—Engineering, Sales, and Support—accountable for on-time delivery and technical excellence.

Key Responsibilities

Primary Customer Interface: Serve as the central point of contact for IP programs, managing complex schedules, milestones, and deliverables.

Operational Accountability: Lead recurring tracking meetings and hold functional engineering leaders accountable for hitting project milestones and resolving technical blockers.

Execution & Integration: Define and execute strategy for integrating Silicon IP into customer environments, overseeing the journey from proof-of-concept to production launch.

Risk & Escalation Management: Proactively identify project risks, develop mitigation plans, and manage high-level customer escalations to maintain strong relationships.

Performance Reporting: Deliver regular progress reports, dashboards, and KPI scorecards to the CEO and senior leadership regarding customer health and program status.

Strategic Alignment: Partner with Sales to support contract closures (SoWs) and collaborate with Marketing to translate customer feedback into product roadmap improvements.

Qualifications

Experience: 7–10+ years in Technical Program Management within the semiconductor or IP licensing industry.

Technical Expertise: Strong background in analog/digital SoC design flows, IP integration, and working with advanced process nodes (e.g., TSMC, Intel Foundry).

Leadership: Proven ability to lead multidisciplinary teams through influence in a fast-paced, matrixed environment.

Education: Bachelor’s degree in Electrical Engineering, Computer Science, or a related technical field; Master’s or MBA is a plus.

Location: Based in the San Jose/Silicon Valley area to facilitate close collaboration with local HQ and key accounts.

Direct Impact: High-visibility role with a direct reporting line to the CEO, influencing the company’s operational excellence and market reputation.

Silicon Valley Ecosystem: Work at the forefront of AI, automotive, and high-performance computing IP innovation in San Jose.

Baya Systems is a fast-growing Series B semiconductor IP and software company delivering next-generation Network-on-Chip (NoC) and unified fabric platforms for advanced SoCs, chiplets, and AI/ML systems. Our data-movement-centric, software-driven fabric solutions enable scalable, high-performance, and power-efficient designs across AI, HPC, automotive, networking, and advanced compute markets. Baya licenses disruptive IP and provides software development platforms that simplify complex SoC and multi-die system design, accelerating time-to-market for leading semiconductor and systems companies worldwide. With major design centers on three continents and expanding ecosystem partnerships, Baya is scaling rapidly to meet increasing demand for chiplet-based and AI-centric architectures.