Lead, Customer Insights & Experience

Allegiant Air, LLC; Las Vegas (NV); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading airline company in Las Vegas seeks a Manager of Customer Intelligence & Experience. In this role, you will advocate for customer insights and lead data-driven strategies across various teams. Responsibilities include managing customer feedback programs and analyzing behavior to improve experience. A Bachelor’s degree and four years of experience are required. The position offers a salary range of $80,000 - $100,000 per year, along with potential visa sponsorship.

Qualifications

• Minimum four years of experience in related field.
• Strong background in customer behavioral data analysis.
• Ability to work cross-functionally in a collaborative environment.

Responsibilities

• Lead analysis of customer data to identify trends and opportunities.
• Develop customer insights strategy supporting Loyalty and Engagement.
• Manage Voice of the Customer program to collect and analyze feedback.
• Create reports and dashboards for leadership to enhance customer experience.

Skills

Data analysis

Voice of the Customer programs

Customer data management

Customer segmentation methodologies

Communication skills

Strategic thinking

Cross-functional collaboration

Education

Bachelor’s Degree in related field

Job description

A leading airline company in Las Vegas seeks a Manager of Customer Intelligence & Experience. In this role, you will advocate for customer insights and lead data-driven strategies across various teams. Responsibilities include managing customer feedback programs and analyzing behavior to improve experience. A Bachelor’s degree and four years of experience are required. The position offers a salary range of $80,000 - $100,000 per year, along with potential visa sponsorship.