Senior Director, Customer Insights & Value-Based UX

Risant Health, Inc; United States; On-site; USD 233,000 - 280,000; Full time

Job summary

Risant Health, a nonprofit affiliate of Kaiser, seeks a senior Customer Insights Lead to shape how patients, clinicians, and operators are understood across the Value-Based Platform portfolio. You will translate insights into solution direction, investment priorities, and measurable outcomes, building a scalable function with cross‑portfolio impact.

The role reports into the VBP Product team, collaborating with product, clinical, technology, and analytics leaders to drive total cost of care

Qualifications

• Translate human and system-level insight into portfolio direction and decisions.
• Build and scale an insights/experience function and operating model.
• Communicate complex insights to executives and stakeholders clearly.
• Lead teams across internal and partner staff in healthcare environments.

Responsibilities

• Set Customer Insight & Experience Strategy for the Portfolio.
• Define multi-year understanding of customers for the VBP portfolio.
• Anchor governance, standards, and traceability from insight to solution.
• Lead and sustain an insights library and reporting for enterprise impact.
• Guide portfolio decisions with human-centered and systems perspectives.

Skills

Customer Insight

Executive Influence

Cross-Functional Leadership

Systems Thinking

Governance

Stakeholder Management

Education

Bachelor’s Degree in Design/Business/Psychology

Master’s Degree in Design Strategy / UX

Job description

Risant Health, a nonprofit affiliate of Kaiser, seeks a senior Customer Insights Lead to shape how patients, clinicians, and operators are understood across the Value-Based Platform portfolio. You will translate insights into solution direction, investment priorities, and measurable outcomes, building a scalable function with cross‑portfolio impact.

The role reports into the VBP Product team, collaborating with product, clinical, technology, and analytics leaders to drive total cost of care