Head of Customer Feedback & EPMs

Apple, Inc.; San Diego (CA); On-site; USD 174,000 - 304,000; Full time

Benefits offered by this job

Stock plans

RSU program

Education reimbursement

Relocation assistance

Job summary

Apple, Inc. in San Diego, California, is seeking a manager to lead a team of Customer Feedback EPMs who interact with external customers and internal engineering teams.

You will prioritize top issues, drive the quality of software releases, and champion fixes based on customer feedback. The role requires a BS in CS, 5–7 years of software experience, excellent communication, and the ability to lead cross-functional work, including exploring generative AI workflows and diagnostics across iOS/macOS

Qualifications

• BS in Computer Science or equivalent professional experience.
• 5–7 years of software engineering or related experience.
• Excellent interpersonal, verbal and written communication skills.
• Ability to debug difficult problems and investigate root cause analysis.

Responsibilities

• Partner with technology teams to investigate and fix top customer-related issues.
• Drive the quality of our releases based on customer feedback.
• Review bugs and work with engineering to prioritize responses.
• Innovate cross-functional collaboration to gather actionable feedback from the public and champion fixes in releases.
• Monitor pre-release and post-release public feedback to identify new issues in the field.
• Investigate issues reported by external users via reproduction, debugging, and diagnostics analysis.
• Report on progress of seeding programs and project status.
• Explore opportunities to leverage generative AI and new technologies to optimize workflows.

Skills

Team leadership

Communication skills

Problem solving

Debugging

iOS/macOS knowledge

Generative AI workflows

Managerial experience

Education

BS in Computer Science

Job description

Apple, Inc. in San Diego, California, is seeking a manager to lead a team of Customer Feedback EPMs who interact with external customers and internal engineering teams.

You will prioritize top issues, drive the quality of software releases, and champion fixes based on customer feedback. The role requires a BS in CS, 5–7 years of software experience, excellent communication, and the ability to lead cross-functional work, including exploring generative AI workflows and diagnostics across iOS/macOS