Head of Customer Experience & Order Excellence

Samyang America, Inc.; Brea (CA); On-site; USD 101,000 - 122,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) plan with company match

Annual incentive bonus

Paid Time Off (PTO)

Job summary

Samyang America, Inc. in Brea, California is seeking a Manager, Customer Experience to oversee service and order management strategy. This role is vital in enhancing customer satisfaction and operational efficiency while collaborating across teams.

The ideal candidate will have over 8 years of experience in Customer Experience within the Consumer Packaged Goods sector, alongside strong leadership skills. Competitive compensation includes a base salary between $101,000 and $122,000 annually, alongside various benefits.

Qualifications

• 8+ years of experience in Customer Experience or Customer Service.
• 3+ years of leadership experience managing teams.
• Strong analytical, problem-solving, and decision-making skills.

Responsibilities

• Lead the Customer Experience function overseeing service and order management.
• Develop strategies to enhance customer satisfaction.
• Drive continuous improvement initiatives and monitor key performance metrics.

Skills

Customer Experience Management

Order Management

SAP

Leadership

Analytical Skills

Problem-Solving

Communication

Tools

SAP (SD Module)

ERP Systems

Job description

Samyang America, Inc. in Brea, California is seeking a Manager, Customer Experience to oversee service and order management strategy. This role is vital in enhancing customer satisfaction and operational efficiency while collaborating across teams.

The ideal candidate will have over 8 years of experience in Customer Experience within the Consumer Packaged Goods sector, alongside strong leadership skills. Competitive compensation includes a base salary between $101,000 and $122,000 annually, alongside various benefits.