Head of Customer Engineering - DeFi & Onchain

The Bitcoin Street Journal; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

Veda is seeking a Customer Engineering Lead to own end-to-end customer engagements in a DeFi/web3 vault infrastructure environment. You will guide technical discovery, translate requirements into engineering work, and drive delivery from onboarding through production launch and ongoing success.

You will collaborate with engineering, product, and growth to make delivery repeatable, use AI to improve execution, and ensure customer satisfaction across multiple networks and partners.

Qualifications

• Track record owning complex customer engagements in a technical role.
• Strong DeFi and Web3 fundamentals including wallets, vaults, lending, liquidity, and risk tradeoffs.
• Hands-on with APIs/SDKs and scripting in Python or TypeScript; able to read code and debug onchain/offchain issues.

Responsibilities

• Own customer relationships and communication; lead technical discovery and design.
• Translate customer requests into actionable engineering work with clear specs and acceptance criteria.
• Drive delivery from intake to verification; coordinate dependencies and surface risks early.
• Investigate issues by inspecting onchain transactions, contract state, and logs; produce useful diagnoses.

Skills

Customer engagement

DeFi fundamentals

Web3 fundamentals

Technical communication

Python/TypeScript scripting

Tools

APIs/SDKs

Block explorers

AI tools usage

Solidity reading

Job description

Veda is seeking a Customer Engineering Lead to own end-to-end customer engagements in a DeFi/web3 vault infrastructure environment. You will guide technical discovery, translate requirements into engineering work, and drive delivery from onboarding through production launch and ongoing success.

You will collaborate with engineering, product, and growth to make delivery repeatable, use AI to improve execution, and ensure customer satisfaction across multiple networks and partners.