Customer Engineering Lead (Fully Remote)

Veda Tech Labs Inc.; United States; Remote; USD 120,000 - 190,000; Full time

Job summary

Veda Tech Labs Inc. is seeking a Customer Engineering Lead to oversee the customer engagement lifecycle from discovery to production launch and ongoing success.

You will lead technical discussions, investigate issues, and translate customer needs into precise engineering specs. In this role, you will standardize delivery processes, leverage AI tools to improve execution, and shape how Veda interfaces with clients across DeFi and Web3 ecosystems.

Qualifications

• Strong DeFi and Web3 fundamentals, including smart contracts, wallets, lending, and vault mechanics.
• Hands-on experience with block explorers and blockchain tooling, plus practical software engineering skills with APIs and scripts.
• Exceptional communication, execution judgment, and confidence to set expectations and challenge assumptions.

Responsibilities

• Own the full customer engagement lifecycle, from technical discovery and onboarding through production launch and ongoing success.
• Lead technical conversations, investigate issues directly, and translate customer requirements into clear engineering specifications.
• Standardize delivery processes and use AI tools to improve execution and repeatability.

Skills

DeFi fundamentals

Web3 fundamentals

Communication

Technical discovery

Tools

Block explorers

Blockchain tooling

APIs & scripting

Job description

• Own the full customer engagement lifecycle, from technical discovery and onboarding through production launch and ongoing success.
• Lead technical conversations, investigate issues directly, and translate customer requirements into clear engineering specifications.
• Standardize delivery processes and use AI tools to improve execution and repeatability.

What You Bring:

• Strong DeFi and Web3 fundamentals, including smart contracts, wallets, lending, and vault mechanics.
• Hands-on experience with block explorers and blockchain tooling, plus practical software engineering skills with APIs and scripts.
• Exceptional communication, execution judgment, and confidence to set expectations and challenge assumptions.

Success Looks Like:

• Customers have a technically credible partner who follows through, and engineers receive clear, validated requirements.
• Launches become more predictable, recurring issues decline, and customer feedback shapes product decisions.
• You help define how Veda works with customers and own both individual engagements and delivery systems.

Veda provides the vault infrastructure that enables institutions, protocols, and applications to offer onchain yield products. The company supports billions in assets across multiple blockchain networks and is hiring a Customer Engineering Lead to build the customer engineering function.