Customer Engineering Lead — DeFi Onchain Solutions

Veda; United States; On-site; USD 200,000 - 260,000; Full time

Job summary

Veda is seeking a Customer Engineering Lead in the United States to own the end-to-end customer experience, from discovery to production launch and ongoing success.

You'll lead conversations, diagnose issues, and coordinate across engineering, product, and growth to make delivery repeatable and predictable. Strong DeFi, Web3, and software engineering fundamentals are essential to translate customer needs into executable plans.

Qualifications

• Track record owning complex customer engagements in technical roles such as customer engineering, solutions engineering, integration engineering, forward deployed engineering, or technical consulting.
• Solid DeFi and Web3 fundamentals across smart contracts, wallets, vaults, lending, liquidity, and risk.
• Hands-on experience with APIs/SDKs and scripting languages (Python/TypeScript).
• Ability to read contract interfaces and relevant Solidity code and reason about permissions and asset movement.
• Strong communication to translate customer needs into engineering work and drive delivery.

Responsibilities

• Own customer relationships and communication with technical and business stakeholders; lead regular conversations and provide proactive updates.
• Investigate issues directly by inspecting onchain transactions, contracts, APIs, and logs; reproduce problems and provide useful diagnostics.
• Standardize vault launches and operations; own intake, configuration decisions, launch checklists, documentation, and handoffs.
• Drive ongoing customer success; monitor adoption and evolving requirements; coordinate incident communication and post-incident actions.
• Apply AI to research, debugging, specification development, documentation, and workflow automation while ensuring accuracy.

Skills

DeFi fundamentals

Customer engagement

Software engineering

AI tooling

Blockchain tooling

Tools

Python

TypeScript

Job description

Veda is seeking a Customer Engineering Lead in the United States to own the end-to-end customer experience, from discovery to production launch and ongoing success.

You'll lead conversations, diagnose issues, and coordinate across engineering, product, and growth to make delivery repeatable and predictable. Strong DeFi, Web3, and software engineering fundamentals are essential to translate customer needs into executable plans.