Customer Engineering Lead — DeFi Onboarding & Delivery

Veda Tech Labs Inc; Oregon; Hybrid; USD 150,000 - 210,000; Full time

Job summary

Veda is seeking a Customer Engineering Lead to own the end‑to‑end customer experience from discovery through production launch and ongoing success. You will lead customer conversations, translate requirements into engineering work, and drive repeatable delivery across engineering, product, and growth teams.

This hands‑on role requires deep DeFi/Web3 knowledge, strong scripting and API skills, and exceptional communication to align customer goals with technical feasibility.

Qualifications

• Track record owning complex customer engagements in a technical role.
• Strong DeFi and Web3 fundamentals, including contracts, wallets, vaults, lending, and liquidity.
• Hands-on experience with block explorers and blockchain tooling.
• Practical software engineering skills; able to work with APIs/SDKs and read unfamiliar code.
• Exceptional written and verbal communication; capable of guiding engineers and explaining tradeoffs.
• Strong execution and organizational judgment; turning ambiguous requests into concrete plans.
• Experience using AI tools in real workflows with technical judgment.

Responsibilities

• Own customer relationships and communication.
• Lead regular conversations with stakeholders; communicate progress; address concerns early.
• Lead technical discovery and solution design; map requirements to capabilities; identify gaps.
• Translate requests into actionable engineering work; produce clear specs and tickets with acceptance criteria.
• Drive delivery from intake through acceptance; establish owners, milestones, and surface risks.
• Investigate technical issues directly; inspect onchain transactions, contract state, API responses, and logs.
• Standardize vault launches and operations; manage intake, configuration, launch checklists, and handoffs.
• Own ongoing customer success; monitor adoption, changing requirements, incidents, and post‑launch actions.
• Use AI to improve execution; apply AI tools to research, debugging, documentation, and automation.

Skills

Customer engagement leadership

DeFi fundamentals

Web3 fundamentals

Blockchain tooling

APIs & SDKs

Python/TypeScript scripting

Clear written & verbal communication

Execution & planning

AI tooling experience

Tools

Solidity

APIs/SDKs

Job description

Veda is seeking a Customer Engineering Lead to own the end‑to‑end customer experience from discovery through production launch and ongoing success. You will lead customer conversations, translate requirements into engineering work, and drive repeatable delivery across engineering, product, and growth teams.

This hands‑on role requires deep DeFi/Web3 knowledge, strong scripting and API skills, and exceptional communication to align customer goals with technical feasibility.