Head of Custom Loan Servicing Operations

Next Frontier Capital; Newark (DE); On-site; USD 180,000 - 260,000; Full time

Job summary

JPMorgan Chase & Co. in Newark, DE is seeking a Custom Loan Servicing Vice President to lead a team responsible for accurate, timely loan servicing and portfolio support.

You will interpret loan documentation, manage servicing deadlines, and coordinate with stakeholders to resolve issues and remove roadblocks. You will drive operational improvements and help develop future leaders through coaching, feedback, and day-to-day support.

Qualifications

• 7 years of experience in loan servicing operations, including interpreting loan documents and managing servicing deadlines.
• Experience leading teams in a financial services environment with accountability for service delivery and performance outcomes.
• Experience resolving complex escalations using conflict management and stakeholder coordination skills.
• Experience setting operational priorities, driving process improvements, and aligning execution to broader business goals within lending operations.
• Experience mentoring and developing team members through coaching, feedback, and on-the-job training.

Responsibilities

• Lead a team of loan servicing specialists to support accurate and timely loan servicing outcomes.
• Interpret loan documents and translate requirements into clear servicing actions and controls.
• Manage key deadlines and escalations to support consistent portfolio operations and service delivery.
• Partner with internal stakeholders to resolve complex issues and reduce operational risk.
• Coach team members through feedback, mentoring, and skill development to build a strong talent pipeline.

Skills

Loan servicing operations

Team leadership

Conflict management

Process improvements

Coaching and mentoring

Tools

AI-enabled analytics

Workflow automation

Job description

JPMorgan Chase & Co. in Newark, DE is seeking a Custom Loan Servicing Vice President to lead a team responsible for accurate, timely loan servicing and portfolio support.

You will interpret loan documentation, manage servicing deadlines, and coordinate with stakeholders to resolve issues and remove roadblocks. You will drive operational improvements and help develop future leaders through coaching, feedback, and day-to-day support.