Custom Loan Servicing Vice President

Next Frontier Capital; Newark (DE); On-site; USD 180,000 - 260,000; Full time

Job summary

JPMorgan Chase & Co. in Newark, DE is seeking a Custom Loan Servicing Vice President to lead a team responsible for accurate, timely loan servicing and portfolio support.

You will interpret loan documentation, manage servicing deadlines, and coordinate with stakeholders to resolve issues and remove roadblocks. You will drive operational improvements and help develop future leaders through coaching, feedback, and day-to-day support.

Qualifications

• 7 years of experience in loan servicing operations, including interpreting loan documents and managing servicing deadlines.
• Experience leading teams in a financial services environment with accountability for service delivery and performance outcomes.
• Experience resolving complex escalations using conflict management and stakeholder coordination skills.
• Experience setting operational priorities, driving process improvements, and aligning execution to broader business goals within lending operations.
• Experience mentoring and developing team members through coaching, feedback, and on-the-job training.

Responsibilities

• Lead a team of loan servicing specialists to support accurate and timely loan servicing outcomes.
• Interpret loan documents and translate requirements into clear servicing actions and controls.
• Manage key deadlines and escalations to support consistent portfolio operations and service delivery.
• Partner with internal stakeholders to resolve complex issues and reduce operational risk.
• Coach team members through feedback, mentoring, and skill development to build a strong talent pipeline.

Skills

Loan servicing operations

Team leadership

Conflict management

Process improvements

Coaching and mentoring

Tools

AI-enabled analytics

Workflow automation

Job description

Make an impact by leading a team that keeps lending operations running smoothly and reliably. You will help deliver accurate servicing outcomes, strengthen controls, and improve how work gets done. You will partner with stakeholders to resolve issues and reduce operational risk. You will coach and develop talent while building a culture of continuous improvement. Join a team where your expertise can shape better client and business experiences

As a Custom Loan Servicing Vice President in the Loan Servicing Operations team, you will lead a team responsible for accurate, timely loan servicing and portfolio support. You will interpret loan documentation, manage servicing deadlines, and coordinate with stakeholders to resolve issues and remove roadblocks. You will drive operational improvements and help develop future leaders through coaching, feedback, and day-to-day support

Job responsibilities

• Lead a team of loan servicing specialists to support accurate and timely loan servicing outcomes
• Interpret loan documents and translate requirements into clear servicing actions and controls
• Manage key deadlines and escalations to support consistent portfolio operations and service delivery
• Partner with internal stakeholders to resolve complex issues and reduce operational risk
• Coach team members through feedback, mentoring, and skill development to build a strong talent pipeline

Required qualifications, capabilities and skills

• 7 years of experience in loan servicing operations, including interpreting loan documents and managing servicing deadlines
• Experience leading teams in a financial services environment with accountability for service delivery and performance outcomes
• Experience resolving complex escalations using conflict management and stakeholder coordination skills
• Experience setting operational priorities, driving process improvements, and aligning execution to broader business goals within lending operations
• Experience mentoring and developing team members through coaching, feedback, and on-the-job training

Preferred qualifications, capabilities and skills

• Experience working in high-volume, fast-paced, deadline-oriented environments while meeting service level agreements
• Experience providing structured coaching and performance feedback to support team development and sustained results
• Experience creating quantitative reports and using results to guide operational decisions and improvements
• Experience managing multiple teams and people managers with clear delegation, communication, and oversight routines
• Experience overseeing daily operational controls and meeting key performance indicator targets
• Experience leading teams through the adoption of AI-enabled analytics, workflow automation, or intelligent process tools to improve operational efficiency and accuracy, reduce manual effort, and support consistent, well-controlled execution through coaching, change adoption, and continuous improvement

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Lead a loan servicing team delivering accurate, timely portfolio support while improving controls, performance, and client outcomes